Functionality critical for today’s tech companies

Modern ERP technology is an essential tool for any company to streamline operations and accelerate growth. But, to recruit and retain talent in the dynamic and competitive world of software and technology, it is vital to have the best systems.

Typical areas that impact this industry are

  • Availability and access to information
  • Tracking of actual cost for project
  • Flexible billing for the variety of customers
  • Customer support to grow customer references

Key Features

Access to information is essential

Leading technology companies of all sizes know that information powers their business and drives success. A comprehensive, fully-integrated, Enterprise Resource Planning (ERP) system, designed for software and technology companies, delivers the visibility, collaborative tools, planning, and operations management solutions that help tech companies succeed. Having all functional areas integrated through the information system enables collaboration, coordinated activities, data sharing, and a better understanding of how the various arms of the business all contribute to company success.

A powerful Business Intelligence (BI) toolset, built on the Microsoft Power BI platform, provides flexible and visually powerful displays of real-time information, gathered from throughout the entire organization (including from other cloud-based applications, independent systems, spreadsheets, etc., in addition to Acumatica’s broad central database), with flexible self-service tools and drill-down to the source documents and transactions.

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Stay on top of project costs

Monitor and manage costs, revenues, and budget for projects. Define projects and tasks, populate projects with employees, resources, and equipment. Manage projects of any complexity across different project types and industries and roll costs up to financial reports. Additional benefits include:

  • Resource utilization reports that provide real-time views into productivity.
  • Employee attributes to track skills, capabilities, and other attributes.
  • Integrated payroll data and project billings to track employee efficiency and profitability.
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Manage revenue with flexible, sophisticated billing

Invoicing and collections are not always straightforward – delayed payment terms, recurring payments, deferred revenue recognition and other variations can make collections and accounting difficult to manage. The Deferred Revenue Management module and recurring billing capabilities in the Acumatica ERP financial suite helps automate and accurately account for these challenging situations.

Custom-fit your billing models to meet today’s requirements, with the flexibility to adapt as your business grows and your billing needs change. Acumatica’s recurring billing capabilities are tailor made for subscriptions, metered usage, on-demand, tiered services, and one-time transactions. Payments and invoices are seamlessly managed across customers, accounts, districts, organization, channels, and product lines.

Deferred Revenue lets you recognize revenue or expense in future time periods. An example would be the revenue recognition of mixing tangible items (like a computer) with non-tangible products (such as software). Fully integrated with both Accounts Payable and Accounts Receivable, the system generates deferral transactions automatically in accordance with assigned deferral codes. Acumatica supports the new joint standard on revenue recognition published by IASB and FASB and scheduled to replace U.S. GAAP and IFRS effective January 2017.

You can also handle contract renewals with ease using automated scheduling and management of renewal activities through automated views of renewals due, past due renewals, and completed renewals.

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Strengthen service and support

With Acumatica all customer information from ERP and CRM is easily available to customer service personnel to effectively support customers. Acumatica support and service management tools reduce response times and improve customer satisfaction while reducing support costs.

  • Support case can be created on-line or manually entered by staff. Integration with financial modules ensures that cases are billed according to client support contracts.
  • The Acumatica self-service Customer Portal improves communication by being available 24/7. It provides customers access to their support cases, orders, etc.
  • For field services, dispatching and route management reduces response time.

Learn more about the major initiatives to improve technology operations:

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