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Ovum White Paper - Nine Questions to Ask About SaaS
by Warren Wilson and Timothy Stammers
Abstract
Software-as-a-service (SaaS) is an attractive alternative to on-premise computing for delivering applications such as ERP, CRM, and human resources management. This paper reviews nine key questions that customers should ask before selecting a SaaS vendor and implementing a SaaS solution. Many of the questions apply to both on-premise and SaaS deployments while some are unique to SaaS.
What you will learn
- How ERP compares to other applications such as CRM and HRM
- What to expect from a SaaS SLA
- SaaS versus on-premise break even scenarios
- Data safety and security
- Considerations for switching between SaaS and on-premise
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