Here at Acumatica, we take your success very seriously. We promise you personalized service and top-notch support. And because we sell Acumatica only through worldwide business partners, we guarantee you a local partner who meets you face-to-face and personally understands your unique requirements.
Small- and mid-sized businesses like yours have diverse needs. Not only do you need an ERP solution that offers you the necessary flexibility, you also need the services to support your business needs.
Your Local Partner Will Be There For You
Requirements & Selection
In the early stages, your local partner will help you establish the overall scope and budget for your project and also advise you on how to assemble an evaluation team to oversee a successful implementation.
After your team mutually assembles, prioritizes, and documents your business requirements for the new system, your partner will carefully go over these requirements to determine if Acumatica fits your business needs.
And finally, you and your partner will discuss and establish deployment options to be investigated. Your partner will assist in deploying Acumatica wherever it makes sense for you. Options range from top-tier global hosting platforms, to familiar local providers, to your own data center.
Implementation Planning, Training, & Support
Based on the scope of the project, you and your partner will jointly develop an implementation project plan for your project team that includes details on how and when data will be migrated or inputted to the system.
While training on and testing the software, you will be creating your new and improved processes. Be sure to utilize your partners’ business process experience to suggest improvements where applicable. Your partner may have you use a “sandbox” to perform these activities. By using a sandbox with a snapshot of your data, you have a safe learning environment where nothing will be changed in your live data.
Consulting, Customization, and Upgrade Services
We want you to get the most of your software investment. Our experienced partners have the business knowledge and technical skills to help you tailor, and possibly customize, the software for your business.
And as your business grows, your local partner can fine-tune the flexible Acumatica software to fit your new needs. They are there for you over the long term to advise, consult, support, train, and provide services related to IT and business applications.
Services Provided by Acumatica
The Acumatica Self-service Customer Portal offers a primary connection hub to the latest support and educational content. Furthermore, it acts as a gateway to Acumatica’s community of customers—where you can connect and share ideas on topics of interest. Registration, self-service, and community-driven support are available to you at no additional charge, as well as access to:
- Product downloads
- Searchable knowledge base
- Product suggestion submission and voting
- Latest product documentation
If you have suggestions or do not have access to the Customer Portal, please click here.
Now accessible to everyone, Acumatica Open University provides training lessons on an ever-growing list of Acumatica Cloud ERP suites and modules. The portal helps educate implementers and users, and—for the developers looking to learn the application side of the Acumatica—the Open University provides great offerings to supplement the development resources on the Acumatica Developer Network.
Link to Acumatica user groups and community forums, such as the members-only forum on LinkedIn.
Customer Premier Support
The Acumatica Premier Customer Support program supplements the support program you may already have with your Acumatica partner. In addition to the self-help services you get on the new Acumatica Customer Portal, the Acumatica Premier Customer Support program provides a number of other benefits, such as online case management and chat support; emergency after-hours support; and direct access to technical product experts at Acumatica. For more information download the data sheet here.
Get the most out of your investment in Acumatica by attending the annual gathering of customers, partners, and Acumatica team members. At the event, you will learn more about the current state of Acumatica ERP and gain access to share your thoughts on the future direction of the company and product direction.
Outage or Connectivity Issue?
If you have lost connection to your Acumatica instance please report the issue immediately. Also make sure to notify your Acumatica Reseller.
What Our Customers Say
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth.