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End of Life (EOL) Policy Statement
Acumatica is committed to providing high quality, cost effective solutions to our customers. For this reason, we have established an official Acumatica End of Life (EOL) policy.
As an innovator, Acumatica is continuously introducing new technologies and features driven by customer requests and competitive pressures. This drives the need to introduce new software versions and to EOL older software revisions.
Supported Software Releases
Acumatica will provide software support for all software for (a) the then current Release and (b) the greater of (i) the two immediately preceding Releases or (ii) all Releases made available in the 12 months preceding the release of the then current Release.
Withdrawal from Marketing (WFM)
Acumatica may cease marketing of specific products, product bundles, or third-party add-ons. Individual customers who are affected by the WFM actions will be contacted by Acumatica or an Acumatica value added reseller. Once a product has been WFM, maintenance coverage will continue to be available up to the EOS date.
Last Customer Ship date (LCS)
As of the LCS date, products are removed from the price list and maintenance coverage is no longer available for purchase. Acumatica and Acumatica value added resellers will inform customers of all applicable LCS dates at the time of maintenance contract renewal.
End of Support date (EOS)
After the EOS date, Acumatica and our partners will no longer support that version of the product. Customers with maintenance plans that extend beyond the EOS date can upgrade to a current version of the software or purchase Extended Support. Extended Support may be available for some retired products at additional cost through Acumatica or an Acumatica value added reseller. A list of all product versions that have been withdrawn or have a defined EOS date will be posted on this web site.
Definition:
Release - Any of (a) major release (denoted by a change in the number to the left of the decimal) or (b) minor release (denoted by a change in the first number to the right of the decimal).
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