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End of Life (EOL) Policy Statement
Acumatica is committed to providing high quality, cost effective solutions to our customers. For this reason, we have established an official Acumatica End of Life (EOL) policy.
Rapidly changing technologies driven by customer requests and competitive pressures influence the timing and demand for new features and products. This drives the need to introduce new software versions and to EOL older software revisions.
Acumatica has adopted a policy for product EOL that includes the following elements:
- Definition of Replacement Product (RP) if applicable
- Internal Announcement of Withdrawal from Marketing (WFM) to all sales and distribution channels
- Determination of Last Customer Ship date (LCS)
- Estimated End of Support date (EOS)
- Request for Quotation Options, if any, for extended product availability
Individual customers who may be affected by the Withdrawal from Marketing actions will be contacted by Acumatica or Distributor partners. In addition, this Web site will list all products and features which have been withdrawn or have a defined End of Support date.
Supported Software Releases
Acumatica will provide Software support for all Software for (a) the then current Release and the greater of (i) the two immediately preceding Releases or (ii) all Releases made available in the 12 months preceding the release of the then current Release.
Once a product has been withdrawn from Marketing, the maintenance coverage will continue to be available up to the End of Support date. Our customers will be notified at contract renewal of any maintenance price changes or support level changes. Formal notification will be made to all maintenance-paying customers of record advising them of the EOS dates.
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