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Tile and stone importer switches to Acumatica, improves customer service efficiency

Founded in 1995, New England Tile imports and sells tile and stone for home remodeling and construction projects. They serve homeowners, designers and contractors. Their inventory includes more than 8,000 products. In addition to its original tile showroom, New England Tile recently opened a retail store offering stone for indoor and outdoor projects. In 2013, the company abandoned its server and moved from Everest ERP to Acumatica. The move achieved cost-savings and improved employee efficiency and productivity.

About New England Tile

Location: Fairfield, CT

industry: Retail & eCommerce

Application Replaced: Everest

Website: http://www.newenglandtile.com

Key results

  • Enhanced employee connections with customers and each other, improving productivity and decreasing training time for new employees
  • Peace-of-mind from Cloud-based system, avoiding server problems and power outages
  • Substantial ongoing monthly savings
  • Time savings for delivery and sales employees

Challenges

New England Tile needed to:

  • Replace their dying server
  • Integrate their ERP systems with accounting, inventory, and sales
  • Connect employees in sales, accounting, warehouse and delivery
  • Purchase a reasonably-priced product with a high-level of support

You can change your reports so they fit your company, which was a big thing for us. It wasn’t like we had to change for Acumatica.
Sorry, photo not available

Pat Mobilio
Owner

Solution

Researching Acumatica, New England Tile found an ERP system that had everything it needed, and could adapt to the company’s emerging needs. Owner Pat Mobilio points out, “To have the kind of a system that does accounting, inventory and sales is a huge plus. To have all that functionality integrated together just makes our job a whole lot easier.”

Benefits

Since going live with Acumatica, the company has experienced improved productivity and connectivity. Mobilio says, “The nice part about having a system like this is we can all follow along: if someone’s not in on a certain day, anyone can pick up where the other person left off; you can track orders whether you wrote the order or not.” Productivity has also improved thanks to what they consider one of Acumatica’s greatest new features, an “inventory browser”—instead of having to enter an item number to find a product in the inventory, now they simply enter a word, such as “red,” and find it in the item descriptions. Another efficiency improvement involves deliveries: their driver can now find an address on a map quickly by clicking on the customer’s name, then a link to a map. Avoiding the extra step of a map search saves the driver time; a process that used to take a couple of minutes now just takes a few seconds. Having a reliable ERP system is significant, says Mobilio. “It reflects on our whole business, who we are as a company. Acumatica makes us professional, modern—on the cutting edge of ERP software.”