During your ERP evaluation process, your Acumatica partner helped in establishing the requirements and selecting a solution, determined by your business needs and challenges. Next, they worked with you to create an implementation plan, helped you with your training, and provided you with business consulting and software customizations based on the scope of your project.
You selected Acumatica as a long-term solution, and Acumatica’s goal is help you get the most out of your Acumatica ERP system. To that end, we offer three levels of direct support for our system. These are meant to supplement the services that your partner offers, not replace them. Since no two implementations are the same, questions that require specific knowledge about your specific business processes are generally best suited to be answered by your partner. While “how to” type questions are one example of how direct support from Acumatica can help your company.
Our flexible support options allow you to get support directly from Acumatica’s product experts for help with Acumatica functionality, as well as expert technical help for your technical staff (developers). The three levels of support that Acumatica provides to complement the support you currently receive from your Acumatica partner are: Standard Support, Technology Support, and Premier Support.