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Field Service Management

Capture service needs, assign them, and track appointment progress in real-time. Fully integrated with your Acumatica ERP platform, the Field Service module seamlessly connects to inventory, purchasing, and projects.
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Integrated field service management to support every industry’s service needs

Provide exceptional service delivery with Acumatica Field Service, a fully integrated application built to scale with you. Start service tasks, capture signatures, issue inventory, record expenses, and close out work orders from anywhere.

Designed for flexibility

A modular suite of tools that grow and evolve with you

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Product highlights

Full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.

Appointment and resource scheduling
Billing and contracts
AI-embedded customer insights
Enterprise-wide integration
Appointment and resource scheduling

Appointment and resource scheduling

Identify technicians, equipment, and materials required for each service order. Use the drag-and-drop calendar features to schedule appointments based on severity, technician skill level, and availability.
Screenshot of Appointment and Resource Scheduling
Billing and contracts

Billing and contracts

Benefit from flexible billing options and create invoices based on estimates or actuals. Oversee contracts and renewals through automated workflows. Schedule contract billing with various timeframes to meet your specific needs.
Screenshot of Billing and Contracts
AI-embedded customer insights

AI-embedded customer insights

Improve the customer experience and journey with AI that captures and uses customer data. Provide access to service and sales history, support cases, and related activities.
Screenshot of AI-Embedded Customer Insights
Enterprise-wide integration

Enterprise-wide integration

Convert CRM opportunities into service orders and create appointments from these opportunities. Allocate stock items to service orders and purchase orders from the field.
Screenshot of Enterprise-wide Integration

Build your perfect demo

Choose the videos that matter most to your field service operations.

▶️ Acumatica Overview
▶️ Field Service Overview
▶️ Field Service Calendar Board
▶️ OFS International Success Story
▶️ LiveView Technologies
Screenshot of the Acumatica Field Service Management

from our customers

  • "We searched for a provider that was built for the cloud and selected Acumatica TRUE Cloud ERP. Now we can be seamless by using CRM and the Mobile App, all departments in Security Solutions — locksmith, retail, service, sales, inspections, testing — have instant access to information, helping to speed business and lets us focus on what we do best, which is to design, implement, execute security solutions that provide peace of mind."

    Jamie Vos
    Owner    , Security Solutions

  • "For the first time in years, everything is reconciled and up-to-date. We were never fully reconciled with the old system. Now, with Acumatica, we can see accurate information for our whole business, it’s always up-to-date, and we only have to look in one place."

    Dr. David Gnad
    Veterinarian and Partner    , Nebraska Vet Services

Why Acumatica for field service?

A scalable application that grows with your service operation.

Customizable and flexible service application
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Consumption-based licensing
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Enterprise-grade security
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Field service knowledge center

Your ultimate toolkit for modernizing field service operations.

Integrations
Field service resources
ROI calculator
Marketplace solutions for field service

Marketplace solutions for field service

Streamline field service operations with Acumatica’s open APIs and prebuilt connectors for platforms like Procore, Excel, and BuildingConnected—seamlessly integrating bidding, scheduling, and billing.

Acumatica marketplace

Resources for field service

Discover essential resources tailored for field service professionals.

Resource center

ERP ROI Calculator

ERP ROI calculator

Calculate the impact of ERP on your field service success.

ROI calculator

Building the future of business, together.

Acumatica's future-ready field service module can make your life easier and help your business grow faster.