Acumatica Brings Process Efficiencies Shifting Staff to Higher-Value Tasks
Acumatica has made Wholesale Furniture Brokers much more efficient and integrated with improved processes that have allowed the company to shift employees to higher value tasks, and allowed them to increase revenues.
The company used to have three to four people in shipping, another three to four in administration processing orders, and two people in accounting. “When we would get an eCommerce order, someone would have to determine what items were in stock, then type information into accounting, then into another system to place the purchase order. Then we would have to make a note in the eCommerce software and tell the customer that it was ordered,” Tashlikowich says. “Then, someone would have to figure out how to get an item if it wasn’t in stock, and figure out the best LTL carrier to use and manually create a shipment to ship the product to the customer. A single order could take 25 to 30 minutes to process.”
With Acumatica, a single person handles the tasks previously assigned to eight, and that person can place an order within two minutes on average. “We’ve really cut down on a lot of the redundancy,” says Tashlikowich. The improved processes allowed several people to move into revenue-generating and other roles, while a couple left for new positions.
Tashlikowich likes that Acumatica provides insight into inventory levels now and in the future. He also is happy to have been able to build third party software that can update those numbers to his various online sites automatically. His team is spending more time on marketing promotions and on product development rather than managing different software packages.
“We’re also setting ourselves up for the ability to have better reporting and visibility into what’s going on in our business,” Tashlikowich says. “Whether it’s analyzing profitability or turns of our inventory, we have the information to make better decisions.” For example, he says, they have much better insight into what they have in stock, what’s on order, how much has been sold, and they have been able to shift inventory to different warehouses much more efficiently.
Acumatica Positions Wholesale Furniture Brokers to Double or Triple Revenues
With the ability to get a much more accurate snapshot of the business and data, Acumatica is helping Wholesale Furniture Brokers grow revenue through on- and off-line channels. The company is increasing the number of products it carries through partnerships with new factories and through new accounts with companies interested in drop-shipping furniture. It is aggressively moving into the B2B space and re-entering the U.S. market in a much bigger and aggressive way.
“We are positioning ourselves so that whether you buy in-stock, in-house branded products or furniture from our manufacturers’ drop-ship products we can do that business efficiently and profitably while providing a better customer experience and better value,” Tashlikowich says. “We also gained the ability to market and run promotions that are seamless across multiple sites, which means we can plan better and implement promotions that drive sales. That’s a huge benefit.”
Tashlikowich’s plan is to make Wholesale Furniture Brokers fully integrated with its suppliers, business partners, online sales marketplaces like Amazon and Wayfair, and through its physical stores and websites. “We’re really trying to take over the furniture world,” he says. “No matter where you find our products, we’re building the brands with an omni-channel approach to connect with our customers no matter where they are or how they want to buy their new furniture from us.”
Acumatica, he adds, gives the company the capacity to double and even triple the business without having to add staff to facilitate that growth. “It won’t happen overnight but month over month we’re adding more drop-ship vendors, researching new products and marketing more—all the things that drive more traffic to our sites and drive more sales,” says Tashlikowich. “Acumatica provides the backbone and foundation for that growth.”