It’s not a level playing field. Excellence in fulfillment is the only option.

There are only a limited number of “major” retailers – Walmart, Target, Home Depot, Lowes, Amazon, and the like – and the rest of the retail landscape is made up of thousands of smaller companies competing in niche markets (product or geographically focused).

The big names have distinct advantages in purchasing, distribution, and marketing, but smaller companies compete by selling unique merchandise, serving a local market, or by providing exceptional customer service. Smaller retailers leverage technology to operate more efficiently and enable the customer service advantages that draw customers away from the behemoths. You need an ERP system that works just as hard as you do.

An ERP system that aids in accurately and rapidly delivering the product to the customer as quickly as possible.

Key Features

  • Customer self-service portals
  • Multiple and partial fulfillment
  • Carrier Integration
  • Integrated customer management
  • Purchasing and replenishment
  • Multiple order types
  • Automated Pick lists
  • Warehouse location management
  • Customer service management
  • Drop Shipments
  • RMA and Reason Codes
  • Fusion Retail Management System

Retailers understand that profitability depends on efficient supply chain management, one of the big advantages that a retailer like WalMart depends on for their success. Other areas of business operations are important as well, of course, including effective marketing, good merchandising, and more. It’s hard to succeed in retail, especially with limited resources, but many thousands of retailers do succeed. It’s a matter of knowing your strengths, understanding your customers, and leveraging all your technology tools to deliver the products and service customers want.

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Fulfillment Excellence

Fulfillment is keeping the promises you make when you accept the customers’ orders. It takes an integrated information system to provide the visibility to make realistic promises; follow through with allocation, picking, packing and shipping; and the information that supports effective and efficient supply chain practices like inventory and warehouse management, transportation management, distribution inventory optimization. Don’t forget the business intelligence (BI) and analytics that help you identify issues and challenges early, resolve situations before they impact customer service, and direct performance improvement efforts as you continually strive to maintain your competitive edge.

Acumatica ERP for retail companies has the functionality in all these business areas – inventory, purchasing, manufacturing (if you need it), customer order management and CRM, financial management, leading edge BI based on Microsoft Power BI, and much more – all fully integrated for real-time information access across the entire enterprise.

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Multiple fulfillment options

Acumatica allows the sales representative to select from multiple fulfillment types depending on the nature of the transaction, including carryout, pick-up, ship, install, etc. Fulfillment types may be determined at the line level, ideal for environments where an initial carry out sale is followed by a delivery or shipment.

Acumatica integrated with FusionPOS™ first creates a Sales Order for each transaction (Accounting Customers) or roll-up transaction (Cash or Marketing Customers). Payments are applied to the open sales order. Fusion then matches the Fulfillment Type with your accounting system’s “Ship Method”, allowing items flagged for future shipment to remain as an open Sales Order. For items otherwise flagged, Fusion can auto post the shipment and / or the invoice depending on client preferences.

Learn more about the major initiatives to improve selling operations:

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