Customer Success Stories Successful ERP Implementation - MiiR

MiiR

MiiR Gains Access to Good Data with Acumatica Cloud ERP to Make Decisions and Grow the Business in a Powerful Way

About MiiR

Location: Headquarters in Seattle, WA

industry: Retail & eCommerce

Website: https://www.miir.com/

Application Replaced: QuickBooks
"Acumatica has allowed us to be a better digital business. From Sales to Operations, from Admin to C-Level Executives, Acumatica allows us to have insight into data to make good decisions to grow our business in a powerful way. "
Bryan Papé, Founder & CEO at MiiR

Bryan Papé
Founder & CEO

Key results for MiiR

  • Dramatically improved access to good data including financials

  • Streamlined warehouse operations, resulting in more efficiency

  • Inventory updated in real time saving Warehouse Manager from responding to inquiries to check stock levels

  • Customer service improvement as Account Managers can provide visibility into order status

  • Mobile access to business information as team members travel or are away from the office or warehouse

  • Challenges
  • ERP Solution
  • Outcome

Challenges

Feeling the pain of slowness with Quickbooks among other strategies for order processing like Shopify data and Google Sheets, MiiR knew they needed more than just a time-saving tool. They knew they needed a once source of truth system to be able to have a really clear way to let customers know what’s going on with orders as well as to put the access right at staff members fingertips. They no longer have to go searching for the information. Their job is easier and much faster, more efficient, allowing for more time spent working on improving and growing the business.

"Our technological journey has been a bit crazy and I imagine most startups go through this. We’ve been happy to land on Acumatica. It’s robust, it’s flexible, it’s simple but it also has an API so as you need to connect into it, there’s an ability for that as well. "
Bryan Papé, Founder & CEO at MiiR

Bryan Papé
Founder & CEO

ERP Solution

“My main concern is always inventory management, making sure that the items that we show we have here in the warehouse are showing up in Acumatica. There’s a lot of talk back and forth between the operations team and the sales team around what stock we have, what stock do we not have. With Acumatica, MiiR has given the sales team the confidence that the information in Acumatica is accurate, so they spend less time worrying about inventory levels and spend more time reaching out to customers,” says Joshua Stinger, VP of Operations.

Outcome

“Acumatica has definitely cut down on the time it takes to look up orders within our system, the status of an order at our printers, and in looking up inventory. More than a time-saving tool, it’s a really clear way to let customers know what’s going on, which we didn’t have before. No more being shuffled around to different members of our team who may or may not have the information needed. That’s been a huge value add in efficiency. As we integrate more of our systems into Acumatica, we’ll only continue to see more efficiencies and we’ll be able to serve our customers even better going forward,” says Godwin Peck, MiiR Account Manager.

Acumatica Cloud ERP Mobile
Application replaced:
QuickBooks

Most companies got their start using Inuit’s QuickBooks for their financials. But there comes a time when QuickBooks is just not enough. If you’re ready to take the next step, see what Acumatica has to offer.

See How Acumatica Ranks Against Other ERP Systems

These checklists compare midmarket ERP solutions in terms of functionality, core technology, licensing fees, and overall value.