More efficient company
Since implementing Acumatica, Danforth Pewter has become much more productive and efficient. “In the old system, I had to enter all the products twice, which took a lot of time,” Morrissey says. “We don’t have to do that now, and invoicing in Acumatica allows us to do batch processes, which we couldn’t do before.”
Orders can be entered into the system immediately rather than waiting for someone to manually key in phone orders. Sales data is at their fingertips, not days away. “In the old system, Beth had to extract the data from the POS and then Sage and manually combine them, and to do that for 2,000 SKUs took an immense amount of time and effort,” Kleppner says. “That doesn’t happen anymore.”
“At the end of each quarter, when I did a cycle count, I’d have to manually cross out inventory in the POS to bring into the other system,” Morrissey says. “That took me hours. We can now see what is being produced and moving through the shop and where work is in process, so we are far more accurate.”
Orders that were once hand-written and sat in a pile waiting to get into the financial system are now entered as they are taken, which has increased the number of orders being shipped each day.
When store managers wanted financial information to determine which products to retire, it took Morrissey days to prep for those meetings. Now, it takes minutes because in Acumatica she can pull up most reports with a few clicks. Additional reports are being added with the help of PC Bennett.
Easy-to-use system a boon for 20+-year employees
Kleppner and Morrissey were initially worried about how their long-term employees—many with the firm for more than 20 years—would adapt to the new system. “One of the best things about Acumatica is how easy it is to train someone new on the system,” Kleppner says. “All of our employees have remarked on how easy it is to learn and how intuitive it is.”
Acumatica increases Danforth’s sales, profits
Acumatica gives Danforth Pewter much greater access to its consumer and sales data so executives can do a better job of presenting products and increasing sales, Kleppner says. They can also segment customers more effectively, allowing them to boost their marketing efforts, for example, by sending emails or flyers to customers living near a certain store, which they haven’t been able to do before.
“We’ll be able to grow for quite a while longer before we have to add staff, so that make us more profitable as well,” Kleppner says.
In addition to fully implementing JAMS, Kleppner plans to update the company’s 20-year old phone system to one that integrates with Acumatica and also implement a CRM. He’s excited about not having to upgrade Acumatica after implementing the cloud release, since “upgrades will happen magically overnight”. Also, because the Acumatica platform is built on the SQL database, “it’s great to know that it can grow to any scale and any way we want our business to grow.”