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Acumatica Cloud ERP System
Acumatica

Discover ways distributors and merchants use Acumatica case management to streamline operations and improve customer relationships.

Rapidly respond to customer requests and empower customers with secured self-service access to support case creation and status updates via the customer portal.

CRM Case Management for Distributors & Merchants

With CRM Case Management for distributors and merchants, you can reduce response times, control support costs, and accurately bill service and support transactions related to contracts or service plans.

  • Leverage automated workflows to route service requests to the proper department or individuals/li>
  • Deliver stellar customer service with advanced case commitment tracking.
  • Monitor support activities and measure results with tailored dashboards
  • Link service and support cases to production activities
  • Centralize customer and organizational interactions with document storage.
  • Assist with equipment maintenance.

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