ERP Evaluation

ERP evaluation is your next step after ERP research. Once you’ve gathered information about the systems that could meet your needs, it’s time to compare them side-by-side. Here’s how to start creating a list of desired functions and setting your budget and implementation timeframe.

During the ERP evaluation phase, you should talk to everyone on your staff who will be using the system. These people will be able to identify what they need in the new system. Many ERP vendors, including Acumatica, will help you with this task by performing a formal business analysis.

On this page, you will be able to explore: What is available that would work for us? Which ERP fits my business? How do we evaluate the different options?

ERP Budget

Can we afford it? How do I financially justify an ERP system?

Trying to justify a modern system? Read this report by an industry analyst that found that “cloud customers are getting 42 percent higher return on investment, spending 50 percent less on initial personnel, and spending one-fifth as much on consulting versus on-premises ERP customers.”

Read this report by Nucleus Research, “Cloud ERP Gets 43 Percent Faster Payback”.

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How can we determine our Return on Investment?

True Cost of Ownership (TCO) is made up of the difference between the Total System Cost (TSC) and the Return on Investment (ROI).
The equation is: TCO = TSC – ROI.

ROI analysis is almost always a requirement to get the project funded because it provides the justification that company decision-makers need. Done right, this peek into the future can also provide a framework for the project team as well as the CEO and the board to monitor progress and steer the project to successful completion.

Here are two offers from Acumatica to help in your ERP evaluation:

  • Read the guide on “Return on Investment (ROI) Analysis for ERP Replacement”
  • Use this tool to “Calculate the Return on Investment (ROI) of a new ERP system”

ERP Evaluation

What are some tips for selecting a new system?

There are many ERP choices, and system selection can be challenging. Each supplier will claim the superiority of their products, but only you can decide which system best fits your needs. We would like to offer some general advice that can be applied to any ERP system you will be evaluating.

Read the guide, “10 Tips for smarter ERP system selection”.

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What should we be asking to determine which system best fits our needs?

There are many ERP choices, and system selection can be challenging. Each supplier will claim the superiority of their products, but only you can decide which system best fits your needs. Here’s some general advice you can apply to any ERP system you’ll be evaluating.

Read this guide on “How to find out which ERP best fits your needs.”

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With all the different software suppliers, how do I compare them?

Selecting an ERP system to run your business is a decision that will affect your business for many years. Many products offer the same or similar features, and it can be confusing to sort out what’s important and what’s not. This tool can help.

Use this ERP evaluation tool: “Business Management System Evaluation Checklist.”

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Can I get free trial for a limited time?

Unless they have already given a custom demo of the product, it’s rare that an ERP vendor will provide a trial. This is because the typical ERP system has a wide variety of applications with many different screens. Left on their own without proper guidance, the new visitor would become confused and get lost. Just like when you’re traveling through a large, unmarked forest for the first time, it’s helpful to have a guide. With a guided demonstration of the software, you’ll be able to see the product flow and functionality. Good vendors have recorded their product demonstration to give the visitor an understanding of how their product works.

You can see Acumatica in action on our website.

ERP Solution

What does a modern ERP look like?

If you’re using a legacy system, you’ll find that a modern system looks much different. It comes with a standard set of screens, but users can move or hide columns, set up their own navigation, access information using self-service tools, create custom dashboards, and much more. In addition, a True Cloud ERP system does not require you to be on a PC or download a software license. It runs in a browser on any device and the screen’s size and shape changes based on the device you choose to use at that moment. Plus, there’s no need to go to an office PC to get information. Your information is available from anywhere at any time using the Internet.

Take a 3-minute tour of a modern ERP software product from Acumatica.

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What applications are available?

All ERP vendors offer accounting and financial applications. Most also offer inventory management, sales order management, and purchasing management. Some offer manufacturing capabilities as well. If your company is growing, you may just want to implement financial management now. But during your ERP evaluation, you should also carefully consider all the applications you may need as your business grows.

Acumatica’s adaptable and integrated solutions include: Financials, Distribution, Manufacturing, Commerce, Project Accounting, Field Service Management, and CRM.

Visit our Product Suite page and drill down into the individual suites to see the breadth of applications offered.

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What industry functionality is supported?

Each Industry has a unique set of challenges, and it is important to have a robust ERP that has specific functionality for your industry. Acumatica has references in a wide variety of industries, but primarily works with mid-sized businesses in Services (Professional, Business, Repair/Field, and Non-Profit), Wholesale Distribution (Durable and Nondurable), Discrete Manufacturing (MTS, MTO, ETO, and Batch), as well as Retail and eCommerce.

Visit the Industry Solutions page and drill down into the industry scenarios to see the wide variety of industry functionality.

Application Fit

How easy is it to tailor and customize the ERP systems for my business?

If you are only implementing accounting, then customizing the system may not be important. But if you’re selling to customers and delivering products or services, the system should be able to easily adapt to your needs. The good news is the ERP industry has changed over the past 10 years, making it much easier to customize the software to your unique business requirements.

In the past,  programmers had to develop customizations inside the base product and reapply them after every new release from the vendor. Modern ERP systems allow significant tailoring of the interface by the user. Plus, many have “switches” or options in the program that allow the company to determine how much of the functionality works. Finally, you will find that most customizations do not have to change the base product. They are made with standard tools (like commonly available development tools and programming languages) and are standalone enhancements that interact with the base product through API’s. Acumatica provides all these benefits and more with the Acumatica xRP platform.

In their 2017 report, Acumatica Cloud xRP Platform delivers value, industry analysts at Nucleus Research found that, “Based on the experience of customers and partners, the Acumatica Cloud xRP Platform is frequently a differentiating factor in the decision to select Acumatica.”

To find out more, read the blog based on the Nucleus Research report.

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Can I extend ERP with complementary solutions?

You’ve always had a choice of buying a best-of-breed (BOB) solution for a specific industry OR a horizontal solution with industry extensions. With the rapid changes in technology, the BOB solutions have fallen out of favor, because their small install base did not provide enough revenue to reinvest in the new technology.

The other advantage of a horizontal ERP is that “best practices” from other industries are incorporated into the base functionality, making them available to all customers. This is particularly useful for growing companies that want to invest in multiple businesses. Acumatica encourages third-party extensions by Independent Software Vendors (ISVs). We have an online catalog where you can see for yourself what is available and certified.

Continue your ERP evaluation by learning about our many ISV Solutions from our Technology Partners.

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Is it important to have CRM built into the base system?

With many vendors, the CRM (Customer Relationship Management) and ERP products are integrated, but remain as separate products, which can create issues. There’s much more value in a CRM that is built into the foundation of the ERP solution. Acumatica’s CRM (Acumatica Customer Management) was built into the Acumatica foundation from the very beginning. It spans marketing, quoting, field services and sales to delivery and post-sales support. This means that vital customer information is always up-to-date and accurate across the entire organization.

Learn more from these ERP evaluation resources:

  • “Why Choose Acumatica Customer Management?”
  • The CRM Technology Value Matrix is based on functionality and usability, the two core measures that Nucleus Research has found indicate an application’s ability to deliver initial ROI and ultimately win maximum value over time.

Technology Fit

Why is cloud computing technology gaining popularity?

In 2009, 80% of midmarket companies preferred an ERP solution installed in their facilities (on premises). But that has rapidly changed due to better access to the system, increased data security, and lower total cost of ownership.

Read the eBook: “Why Is the Cloud the Future for ERP Implementations?”

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What are the benefits and costs of Cloud vs On-premises ERP?

Some vendors downplay the savings and benefits that can be gained from the cloud. These vendors have been slow to enter the cloud ERP race and have relied on misinformation to slow the move from on-premises solutions to modern cloud solutions. If you are relying on actual data instead of false marketing, the advantages of cloud ERP versus on-premises are clear.

Two sources of proof for your ERP evaluation:

  • In “Cloud Delivers 2.1 Times More ROI”, you’ll learn why today’s feature-rich cloud applications deliver far greater financial benefits than the cloud solutions of just a few years ago.
  • In “Cloud ERP Gets 43 Percent Faster Payback”, you’ll learn why today’s cloud ERP solutions deliver faster paybacks and lower costs than their on-premises counterparts.
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Is the system truly mobile ready (any device)?

Legacy ERP systems were developed many years ago, before the wide adoption of mobile and cloud technology. Their mobile applications are added on as an afterthought, typically using a separate set of applications written in a different programming language that only covers a finite number of functions.

That is not the case with Acumatica, where mobile was built into the foundation of the product. All applications work anywhere, any time, on any device with a browser. They all respond to the device you are using and change the screen size and layout automatically. In addition, there are also small mobile applications designed for people on the go, such as expense receipt reporting. These mobile apps are ideal when there is no need to access the full application. They work natively on iOS and Android devices and can be downloaded for free from your App Store.


  • “How Acumatica Mobile ERP App for iOS and Android can work for you”
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Does it have the reporting and analytics functionality we’ll need in the future?

Business intelligence (BI) is mostly recognized as the source of the executive dashboard that contains graphical displays of major high-level measurements, like sales, production statistics, and inventory level, along with alarms and drill-down capabilities. More than simply arranging data into convenient and attractive formats, however, BI includes analytical and data warehousing/data mining capabilities. BI provides the tools that can turn data into knowledge and insight.

Read this guide: “Business intelligence: More than a dashboard”.


Are companies like mine getting real benefits with their system?

Our customers are our greatest salespeople. Their successful selection and implementation of Acumatica ERP is a major priority for everyone in Acumatica. Unlike other ERP vendors that have only a few selected customer case studies, Acumatica publishes many case studies on our website to assist you in your ERP evaluation.

Visit our customer success stories and sort for the case studies that are most relevant to you.

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What do the ERP analysts think about the product and vendor?

Independent third-party reviews help validate the products and services provided by an ERP vendor. Acumatica is mentioned weekly in at least one of the industry analyst blogs. In addition, Acumatica has received recognition from a number of organizations that review business software, including PC Magazine awarding Acumatica a rating of EXCELLENT in 2018, 2017 and 2016. Read some of the industry analyst reports that compare Acumatica to other vendors, and you’ll learn about a rapidly growing company that is serving their install base.

Read the PC Magazine review and get access to Analyst reports here.

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Is there an active user community and annual meeting? What do they think about the product and ERP vendor?

Acumatica has a very active user community. We meet annually in late January/early February. Customers, partners, and staff gather every year to network, learn what is coming, and train on what is available now.

Enhance your ERP evaluation by reading about our latest event on the 2020 Summit blog and viewing the keynote videos on our site.

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