You’re responsible for your company’s service delivery. Your duties include:
- Establishing the service delivery methodologies and tools
- Ensuring prompt, accurate service to clients
- Working with project managers and client support teams to resolve issues blocking successful project completion
- Serving as the executive escalation point for critical customer issues
You need access to critical information on all aspects of service delivery, from availability of service staff and equipment to client satisfaction.
Here is how Acumatica can assist you and your staff:
||How Acumatica Can Help
|Improve visibility into data across all functions
- Access real-time reporting and dashboards to pull together required information to monitor KPIs. Acumatica’s Project Accounting is integrated with other suites to let you drill down and examine details.
- Know how your department is performing at all times using Acumatica’s integrated view of:
- Sales and purchase order management
- Service and support automation
- Project cost tracking
- Time and expense
- Material requirements
- And more
|Forecast demand and staff accordingly
- Gain clarity on your professional services pipeline with Acumatica’s complete solution, including customer and opportunity management.
|Respond to client pressure to deliver more in less time
- Know resource allocation, project budgets, and deliver dates using Acumatica’s Project Accounting.
- Track project actuals to help avoid overruns.
|Accuracy in project pricing
- Gain valuable insights through detailed project-based reporting to help you understand past project profitability, allowing you to adjust accordingly for future work.