Before Acumatica, CoachComm struggled with disconnected legacy systems, manual data entry, and inefficient processes. Managing MRP required updates that took up to an hour each time for one employee. Inventory was overstocked due to fear of shortages, while negative inventory draws caused shipping issues. Sales lacked visibility into inventory and shipping, and customer service relied on manual reconciliation. These inefficiencies hindered growth, decision-making, and the ability to deliver fast, reliable service.

With Acumatica, CoachComm gained real-time data visibility, streamlined workflows, and eliminated manual processes. Inventory carrying costs dropped by 15%, while automated MRP saved eight hours daily. Sales quoting became faster, and customer service improved with better access to shipping and order details. Unified data across departments enhanced decision-making and productivity, while intuitive dashboards and tools empowered employees. Acumatica provided a cohesive platform that allowed CoachComm to operate efficiently and grow.