Bandai Namco group company, Bluefin Collectibles distributes products in the U.S. for Bandai Tamashii Nations, Hobby and Shokugan. Bluefin recognized their fast- growing company would need to move off its aging and slow QuickBooks system to a more agile solution that could easily handle management of the company’s extensive product line, growing customer base and continually expanding catalog of high-quality and popular collectibles from their many partners. The company needed a flexible, affordable solution with a robust CRM that provided access to a library of enhancements to easily integrate to handle Bluefin’s unique business needs. Bluefin started out looking at different ERPs and were evaluating Oracle NetSuite when they learned Acumatica was a strong competitor.
Business nuances demand a flexible platform
As a licensed hobby & toy collectibles distributor, Bluefin’s customers include 10,000 independent stores as well as large chain retailers. Pre-orders are solicited months ahead to help gauge demand before the products arrive in stores or Bluefin’s warehouses. Toys pre-ordered in March, for example, aren’t made until May, June or even July depending upon a manufacturer’s schedule, which means Bluefin won’t receive them until August or September since they are ocean shipped in containers. “Our customers would always ask when their order is coming, and we couldn’t tell them, even though some of the information was in our system. We take receipt once the toys are shipped but then we have to track how long they take to get to us after going through the overseas port, crossing the ocean, going through our American port and finally arriving in our warehouse.”