Customer Success Stories Successful ERP Implementation - Boca Terry
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Boca Terry

Luxury-Hotel Robe, Towel & Linen Provider Boca Terry Transforms Operations with Acumatica Retail Edition

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Acumatica Cloud ERP solution for Boca Terry

Company Highlights

Location

Deerfield Beach, FL

Industry

Retail

System Replaced

QuickBooks and New to Cloud ERP

Country

USA

Number of Employees

1-50

Revenue

$10M - $50M

Product Used

Retail

Applications Used

CRM, Inventory Control, Warehouse Management, Order Management

Sub-Industry

Luxury Bathrobes, Towels, Spa Accessories, and Bedding Distribution and Retail

8 calls

eliminated daily with access to real-time information

$500,000

annual revenue recovered with eCommerce order integration

$5,000

saved per year by eliminating customer statement mailings

Challenges

Boca Terry LLC, a supplier of towels, robes, and linens to luxury hotels and others, struggled with outdated, disconnected systems including QuickBooks, ACT!, and Microsoft Access. Hand-written orders, manual data entry, and depending on an outside developer for fixes and updates hindered operations. Executives lacked real-time visibility, causing delays in decision-making and customer service. Boca Terry tried using Oracle NetSuite but switched three months later.

"NetSuite was pretty difficult to use, and inventory IDs were limited to a certain number of digits. We were facing changing all of them because we used dashes."

Bruce Cohen, President

Boca Terry

ERP Solutions

Boca Terry decided to implement Acumatica Retail Edition. Executives liked Acumatica’s ease of use and open API, which would allow them to easily connect third party applications including BigCommerce.

"Acumatica’s integration and ease of use seemed better than NetSuite. When we viewed the demos, it was so much more outstanding than anything else we looked at."

Edward Cohen , Chief Executive Officer

Boca Terry

Outcome

With Acumatica, Boca Terry gained real-time visibility into operations, streamlined workflows, and automated manual tasks, saving time and reducing errors. They improved shipping efficiency, enhanced customer service, and recovered $500,000 annually by integrating eCommerce orders. Remote access allowed executives and sales teams to work from anywhere, while unlimited user licenses gave everyone access and visibility to the same data. Acumatica’s dashboards provided instant insights that help drive data-based decisions.

"Acumatica is allowing us to run the company better. We’re much more efficient, we have answers quicker, and we have accurate information at our fingertips and can make decisions quickly. "

Edward Cohen , Chief Executive Officer

Boca Terry

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