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With their old system, Ms. Gendusa says, it was difficult to train new staff: “We created training videos and manuals, but whenever we hired a new salesperson, the amount they had to learn just to create a quote or look up a customer was unreasonable.”

Implementing Acumatica will be a big help, she says. “Acumatica’s user-friendly system is going to be a whole new world for us and save us a ton of money on training.”

Ms. Gendusa points out that they conducted an analysis on how this change might benefit their bottom line: “We took processes experts and ran them through our entire organization to see how many touches were on each job. We put a lot of time and energy into figuring out what to do.”

That analysis showed the potential for a drastic decrease in errors and refunds, as well as a dramatic reduction in re-work and non-value-added process steps, which meant good news for their future profitability. Ms. Gendusa states that thanks to Acumatica, “Conservatively, we’re looking at an increase of $600,000 in EBITDA profitability, once all of the suites are implemented. That’s massive.”