Customer Success Stories Successful ERP Implementation - Sciessent
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Sciessent
Acumatica Improves Global Company’s Connections with Staff and Customers
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Acumatica Cloud ERP solution for Sciessent

Company Highlights

Location
HQ in Massachusetts; sales representatives travel throughout the U.S., Europe and Asia; a fully operational branch office is located in Taiwan.
Industry
Software and Technology
System Replaced
Sage Intacct
Country
USA
Number of Employees
50-100
Revenue
$10M-$50M
Product Used
Acumatica Manufacturing Edition
Applications Used
CRM, Case Management, Inventory Control, Order Management, MRP
Sub-Industry
Manufacturing, Chemicals

24/7

access for global staff

9

steps reduced on warehouse to warehouse transfers

Automated

order status updates

Challenges

Sciessent, a global provider of antimicrobial, anti-odor, and water-repellent solutions, faced limitations with Sage MAS 500, including slow VPN access and clunky processes. The loss of Sage support prompted the search for a new system.

“What really made Acumatica more appealing to us was the fact that it’s cloud-based. We had VPN service before but it was slow and clunky.”

Jennifer Moore, Vice President of Finance

Sciessent

ERP Solution

Sciessent selected Acumatica for its cloud-based platform, which offered mobility and ease of use from its offices in the U.S. and Tiawan. The company also integrated Acumatica’s manufacturing processes.

“The interface is user-friendly with Acumatica, people find it easier to navigate—the processes are simpler than the MAS 500 processes.”

Jennifer Moore, Vice President of Finance

Sciessent

Outcome

With Acumatica, Sciessent improved customer and vendor relations gained with automated communications. They also streamlined warehouse transfers, and simplified many workflows and processes. The mobile app enhanced productivity for sales reps, while the user-friendly interface saved time across departments.

“Acumatica has given us better contact with our customers. It’s made the business process more fluid.”

Jennifer Moore, Vice President of Finance

Sciessent

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