Customer Success Stories Successful ERP Implementation - Security Solutions
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Security Solutions

Security Firm Gains Real-Time Data and Connected Business with Acumatica

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Acumatica Cloud ERP solution for Security Solutions

Company Highlights

Location

Bellingham & Bothell, WA, USA

Industry

Service Management, Professional Services, Cross Industries

System Replaced

New to Cloud ERP

Sub-Industry

Professional Services, Security Systems

Number of Employees

50-100

Revenue

$1M - $10M

Product Used

Acumatica Construction Edition

Applications Used

Contracts, Inventory Control, Order Management, Project Accounting, Field Service Management

Integrations Used

Repay, EBizCharge

$15,000

saved annually with inventory management

Eliminated

duplicate data entry

99%

less time to update contracts

Challenges

Security Solutions NW provides digital security, surveillance, and fire alarm systems for residential and commercial customers. They operated on Total Office Manager, designed for the HVAC industry not security systems. It lacked financial controls and couldn’t track contracts or recurring revenue. There was no inventory management or real-time visibility into critical data.

“There were a lot of things our previous system wasn’t doing for us. It lacked financial controls, and couldn’t track contracts or recurring revenue.”

Brian Rowerdink, Controller

Security Solutions NW

ERP Solution

Security Solutions NW chose Acumatica because it provided a single, connected system that offered CRM, financial controls, and a flexible contracting system. Acumatica could be customized and configured to the way they do business. It also was mobile, connected, and offered financial, contract, and process controls the company lacked. The platform was affordable with an unlimited user licensing model, which would help control technology costs as the company grew.

“Acumatica checked off all the boxes.”

Brian Rowerdink, Controller

Security Solutions NW

Outcome

By deploying Acumatica, Security Solutions NW gained real-time data access with dynamic dashboards. The connected system streamlined everything from field service to finance, eliminating duplicate data entry and boosting efficiency. The company significantly improved inventory management, saving up to $15,000 annually. With stronger process controls and enhanced case management, they also elevated customer service, positioning themselves perfectly for continued, scalable growth.

“There’s no doubt Acumatica is the right solution as Security Solutions NW grows and for what we plan to accomplish with the business in the future.”

Brian Rowerdink, Controller

Security Solutions NW

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