Customer Success Stories Successful ERP Implementation - Star One Credit Union
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Star One Credit Union Streamlines Financial Operations with Acumatica
Acumatica Cloud ERP solution for Star One Credit Union
Headquarters
Sunnyvale, California USA
Industry
Financial Services
Apps Replaced
Microsoft Dynamics (GP, SL, legacy, etc.)

Star One Credit Union

  • 25% reduction in accounting and finance process times
  • Stronger internal controls
  • 100% unified accounts payable in a single system
  • Streamlined financial reporting and dashboarding
  • Flexible core processor integration
Shyam Bhaskar
"From a support standpoint, Acumatica was backed up by BPW. That was a big consideration for us. It's not just about the product itself. It's the aftermarket support, which also becomes critical. And BPW has a lot of experience with credit unions implementing Acumatica."
Shyam Bhaskar, Controller
Star One Credit Union
Challenges
ERP Solution
Outcome
Challenges

Challenges

For years, Star One relied on Microsoft Great Plains, but the platform suffered from limited product innovation and a lack of ongoing R&D advancements. Manual reporting, siloed accounts payable, and lack of remote accessibility highlighted the urgent need for a cloud-based ERP solution that would modernize operations, improve controls, and support remote work. 

 

“We had been on Great Plains for almost 20 years, and the functionality was not there. It was missing a lot of features, and a lot of the reporting was very manual. That was a big problem for us.”– Shyam Bhaskar, Controller, Star One Credit Union 

ERP Solution

ERP Solution

After assessing other major ERP options, Star One chose Acumatica, implemented by trusted partner Bartlett, Pringle & Wolf, LLP (BPW). BPW’s industry expertise alongside Acumatica’s cloud-based flexibility and transparent pricing made the partner and system the clear fit. 

One of the key advantages of Star One’s Acumatica implementation was the flexible core processor integration built by BPW. Designed to be seamless, fast, and adaptable, this integration ensures Star One can transition to a new core processor in the future without disrupting financial operations or requiring a major system overhaul. This future-ready architecture gives Star One confidence that their ERP investment will keep supporting their evolving needs. 

 

“From a support standpoint, Acumatica was backed up by BPW. That was a big consideration for us. It’s not just about the product itself. It’s the aftermarket support, which also becomes critical. And BPW has a lot of experience with credit unions implementing Acumatica.”– Shyam Bhaskar, Controller, Star One Credit Union 

Outcome

Outcome

Acumatica was implemented smoothly in just three months, and staff quickly adopted the intuitive system. Star One achieved a 25% reduction in accounts payable, financial reporting and accounting process times, strengthened internal controls, and unified their accounts payable function into one streamlined solution. These improvements have provided secure cloud accessibility and a solid foundation for continued growth. 

 

“It’s easy to use, very intuitive. That’s a big, strong selling point for Acumatica. You don’t need to spend a lot of time learning. It comes with the interface built and is simple enough for anyone to pick up.”– Shyam Bhaskar, Controller, Star One Credit Union 

Ready to see Acumatica in action?