Acumatica customer bill of rights

Our customers have a right to:

A readily comprehensible and not frequently modified SaaS end-user license agreement (EULA)
A flexible, open platform for rapid integrations
Consumption-based licensing that does not inhibit business growth
Sustainable pricing with annual increases of no more than 3%
ERP implementations without hidden fees
Deployment flexibility
Ownership of and access to THEIR data, anytime
Consistent, 24/7 customer service
Local business expertise
Dual layers of support

Hear From Our Customers

Acumatica’s flexibility allows us to customize it to the unique way we do business, and it integrates easily with third-party software. Acumatica has all the modern features we need to be competitive.

Marthese Vella
CIO, Azure Services Ltd. Malta
Acumatica’s unlimited pricing structure was a big factor. With NetSuite, we knew we would be dealing with Oracle (NetSuite’s new parent) and felt its pricing would be going up, knowing how large companies operate.

Brett Davis
Operations Manager, Bob Davis Sales
I don’t know how we would have handled the initial Covid-19 outbreak without Acumatica. We were able to make the switch to be fully remote within a few days.

Ethan Platt
President & Co-Owner, American Meadows
Acumatica provided us with a web-based solution that we could install on-premise. This provided on-the-go access to data without locking us into a SaaS provider.

Jay Cheng
CFO, J. Goodin
Acumatica handles inventory so much better than our old system. This is a big time savings for us to see live inventory availability across our three different locations and not have to resort to various spreadsheets or wander through our yards of products like we did before.

Steve Slaughter
President/CEO, Frederick Block, Brick & Stone
Acumatica offers us the flexibility to add incremental users at our discretion, without the waste and expense of adding entire blocks of users.

Norman Bentley
Information Systems Technical Support Representative, Soundcast, LLC
As we grow, we need a system that can scale with us like Acumatica can. I like that we can fire up other modules and pay for them as we need them. Other packages didn’t have that flexibility.

Valarie Groves
Senior Director of Finance & Accounting (prior) , Aditi Staffing
We wanted a scalable solution with modules that let us plug in human resource capabilities and others. With Acumatica, the implementation was simpler.

Geoffrey Hamilton
CEO, Exera
Having Acumatica Manufacturing Edition and Scanco integrated allows us to manage all our inventory from a single location. We can easily look it up in the system and have confidence that it’s accurate.

Chad Treadwell
Vice President of Operations, FSC Lighting

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