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AcumatiCares
Technology Built on Trust
Small and midsize businesses are the heart of the modern economy, and they need tools that empower every person to innovate, collaborate, and anticipate what comes next.
Acumatica has always been a major force in changing the business software industry. We transitioned business systems to the cloud and democratized business management capabilities for companies of all sizes. Pursuing leading-edge innovation remains fundamental to our ongoing approach to developing our ERP solution.
This forward-looking mindset is balanced by a culture committed to addressing the real-world needs of our customers. We want to help you overcome current challenges, streamline your operations, and realize new possibilities for growth. We continue to build on our strong heritage of innovation, guided by our rallying cry: building the future of business, together.
This post explores how we navigate new technological frontiers, specifically artificial intelligence (AI). You will learn about our foundational principles for technology development and how we prioritize data privacy, user-friendly design, and tangible business benefits.
Navigating the Future of Business Management Software
We work closely with our partners and our customers so that we, as a community, remain unified in our vision for the future. We ground our vision in the real-world applications and potential consequences of significant technological advancements.
Addressing New Opportunities and Risks
Technology changes rapidly. The dramatic advancements in AI and the capabilities manifested in new large language model applications raise important questions.
Many leaders share valid concerns over the appropriate deployment of these innovations within business management systems. These transformative advancements bring new opportunities to automate compliance reporting and unlock data insights. However, they also introduce risks related to ceding critical functions to AI and concerns over data privacy.
As we boldly move forward into this new frontier of technological possibilities, Acumatica takes a pragmatic approach. We consider what is good and appropriate for our customers. Clear principles guide our product development into the future to ensure seamless compliance and operational efficiency.
Our Core Principles for Technology Development
We design our technology around real-world needs. Acumatica develops AI capabilities in a way that is responsible, practical, and valuable.
A Responsible Approach to Data Security
Acumatica takes a responsible approach when developing new technology—respecting the security and privacy of our customers’ information and grounded in the ironclad conviction that they own their data.
- We do implement extensive security and privacy measures for all new features.
- We do deliver AI results that are aligned with the user access policy, without leaks between users.
- We do strictly follow all international AI principles in the development of our AI tools and features.
- We do enforce appropriate guardrails and approvals before updating any data with AI/Machine Learning results.
- We do document and maintain guardrail parameters and provide rationale as to how each parameter is established.
- We do restrict third party access to your data. Data shared with third party technologies will always be limited to specific data or aggregated data only for purposes of enhancing your experience with specific capabilities.
- We do only share aggregate information and never share your personally identifiable business data with others.
As part of our core belief that you own your data, our AI features will protect your data privacy and always include appropriate guardrails to help ensure that the quality and integrity of your data is never compromised.
Practical Features for Real-World Needs
Our product development philosophy for all new features and innovations is to provide tools and features that are practical and address the real-world needs of our customers.
- We do design our user experience to ensure transparency, simplicity, and clarity, so all users don’t need to understand AI to use the technology.
- We do integrate new innovations like AI into the Acumatica user interface to make it easy to start and easy to use.
- We do design new features including AI capabilities, so you can easily apply these tools to your data and specific needs.
- We do offer training to help you understand how to leverage new capabilities.
We design our products so that all data features, including AI capabilities, are usable, and the results are clear and easily understood.
Valuable Enhancements That Drive Growth
Our approach has never been to develop technology for the sake of technology. Our product enhancements are driven by customer and market input, leveraging channels that currently exist and exploring new ways to get feedback—to ensure that new features and capabilities address real-world needs. We are committed to delivering AI features that generate insights to enable business decisions, automate and streamline processes, and provide information that makes tasks easier.
- We do deliver new AI capabilities that specifically address explicit customer goals and objectives, like increasing revenue, decreasing costs, improving customer service, and enhancing productivity.
- We do optimize developing features that are useful and cost-effective.
- We do deliver clear and accurate AI results that address specific business tasks.
- We do partner with ISVs committed to securely delivering AI capabilities that empower individuals, enable organizations, and respect privacy.
Empowering Your Business for Tomorrow
Acumatica is more than a product. We are a thriving community committed to seeing tomorrow’s leading businesses grow on their terms. As we venture into a new era of amazing technological possibilities, we will continue to be transparent about our approaches. We hold steadfast to our commitment to innovate in a way that is always in the best interests of our customers.
Together, we are driven to continuously seek out better ways to work, so that we can redefine business management software for everyone. To see how these principles come to life in our platform, explore our latest ERP solutions and discover how practical, responsible innovation can support your growth.
