From Stockouts to Success: How Acumatica and BigCommerce Solve Retail Pain Points

Since 2018, the Acumatica ERP and BigCommerce collaboration has helped secure the success of our shared customers. Acumatica’s Native Integration with BigCommerce blends the two comprehensive systems seamlessly, enabling users to automate and connect back-office workflows for effective order processing, fulfillment, and inventory management.

This mutually beneficial and vital partnership has increased in importance as more and more small and midsized businesses (SMBs) are outgrowing QuickBooks while simultaneously attempting to expand their eCommerce revenue streams in a digital-centric economy. These SMBs understand it’s time to replace their outdated, basic solutions, but they’re often unsure of what steps to take next.

That’s why I’m excited to be part of the Acumatica team that will be exhibiting—and speaking—at Commerce Live 2026 (April 28 – 30 at Chicago’s Navy Pier). During this AI-driven-and-eCommerce-innovation-focused event, we will be sharing with retail professionals those next steps, which includes trusting their commerce business to Acumatica and BigCommerce.

The Benefits of the Acumatica-BigCommerce Connection and a Preview of Commerce Live

At Commerce Live, I will be joined in the Acumatica booth by several team members, including Daniel Oh, VP of Business Development; Aimee Schossler, Partner Marketing Leader; and Stacie Jurczak, Program Manager – Retail Commerce. Also joining us will be one of our trusted VAR partners, Stellar One.

Stellar One built a strong data migration tool specifically for customers using an eCommerce platform, like BigCommerce, who want to graduate from QuickBooks to Acumatica. Previously, migrating data, such as products and pricing, could take weeks or require expensive consultants. Now, it can be done in minutes without coding.

We’ll be demoing this exciting migration tool live at the booth. Attendees can spin up a sandbox Acumatica environment using their own BigCommerce data right on the floor and then continue exploring it afterward.

Innovative solutions like these, which seamlessly integrate with Acumatica and benefit BigCommerce customers, are exactly what fast-growing SMBs will experience for themselves during Commerce Live. Many are QuickBooks users in the $5 million to $10 million revenue range, and may not be familiar with modern ERP solutions, let alone the third-party applications (both new to them and applications they already utilize) that can integrate with Acumatica’s comprehensive cloud ERP.

During these events, conversations often start with, “What is an ERP solution?” and then naturally flow into how SMBs can know when they’ve outgrown QuickBooks, the risks of staying on it too long, and the benefits of moving to a modern business management system. In fact, that’s what I’ll be speaking about in my Commerce Live session.

I’ll also be addressing several of the biggest issues for QuickBooks’ businesses. One is inventory visibility. Businesses don’t know what they have on hand or where their inventory is located, and this leads to stockouts and missed sales. Or it can lead to overstock that ties up capital.

SMBs are also grappling with shipping inefficiencies. For example, without the right systems, a company might ship from their California warehouse when it would have been faster and less expensive to ship from their New York warehouse. Additionally, manually fulfilling orders and doing inventory counts are also areas of inefficiency stemming from their reliance on QuickBooks and disconnected systems.

Every frustrating challenge I’ve listed is one that can be overcome by the industry-specific features and capabilities contained in Acumatica Retail Edition and by BigCommerce’s cloud-based SaaS eCommerce platform.

BigCommerce and Acumatica Enhancements Mean Greater Retail Customer Value

The seamless, real-time relationship between BigCommerce and Acumatica stems from our ability to provide the comprehensive tools our customers need to profitably sell online and effectively manage their business processes, from the sales floor to the back office and everything in between. And we share a passion for continual innovation that extends additional, practical value to our customers.

BigCommerce is doubling down on its business-to-business (B2B) offering. It’s providing customers of all sizes with an intuitive, customizable eCommerce platform that delivers an open-source buyer portal, company account credit management, payment visibility control, controlled access, an invoice portal, multiple storefront locations, and much more.

At Acumatica, we’re making significant updates to our B2B connector. Historically, we had a native BigCommerce connector for B2C that we built in-house. For B2B, BigCommerce acquired a third-party connector and brought it in-house, and now, we’re rolling that B2B functionality into our native connector. This means we will phase out that third-party B2B connector, and now both B2C and B2B will be unified on a native integration built by Acumatica, for an even more seamless customer experience. With Acumatica 2026 R1, we launched a closed beta with select customers and 2026 R2 in September will be the full release.

This additional functionality gives us a stronger, fully native B2B connector that we control, maintain, and can continue to improve.

Retail Success: Moving from QuickBooks to Acumatica and BigCommerce

By implementing modern, compatible, and scalable solutions, SMBs can remove their inventory and warehousing bottlenecks. And moving away from QuickBooks, spreadsheets, and manual processes can completely transform how they operate.

Ultimately, platforms like BigCommerce help drive revenue, while Acumatica’s ERP software for retail and commerce—with our built-in Customer Relationship Management (CRM) module, mobile-friendly point-of-sale (POS) connectors, and omnichannel sales, inventory management, native Acumatica Payments, and accounting reports capabilities—can improve efficiency and profitability at the operational level. That’s what Acumatica customer Boca Terry discovered for itself.

Boca Terry, which manufactures, sells, and distributes high-quality bathrobes, towels, slippers, and more to luxury organizations around the world, ran on QuickBooks, ACT!, and a Microsoft Access program (for sales order entry). The three disconnected solutions weren’t getting the job done, so the company replaced them with NetSuite.

But that didn’t go as planned, either.

“The problem with NetSuite was that we had to adapt to their system,” says Co-Founder and CEO Bruce Cohen.

So, after making the decision to find yet another business management solution, the team landed on Acumatica. They implemented Acumatica Retail Edition and Acumatica’s native connector for BigCommerce. The retail software and connector automated their manual tasks, including transferring online orders.

“In the old Access system, we couldn’t bring in sales, and we were probably losing $500,000 a year because we weren’t really connecting it. We would just make journal entries of cash coming in and not associating it every day. Now, every single sales order that comes in from the eCommerce site is automatically uploaded and in Acumatica so we’re able to see that sale.”

Plus, shipping their eCommerce orders is “all done automatically,” making it easier with fewer steps.

Customer success stories like these highlight how Acumatica and BigCommerce can transform businesses and are what I’ll be sharing with the thousands of commerce SMBs attending Commerce Live later this month in Chicago. For those who can’t make it but would like to learn more, reach out to our team to schedule an eye-opening demonstration and read our eCommerce evaluation checklist to learn what the right retail and commerce ERP system looks like.