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AcumatiCares
Product
Field Service Management Software
Streamline scheduling, dispatching, service orders, technician activity, inventory, and billing with connected field service management software. Equip field teams with mobile tools while giving the office real-time visibility into service activity, resources, and customer needs.
Connected Field Service Management for Service-Driven Businesses
Manage service work from dispatch through completion. Technicians can access service information, start tasks, capture signatures, issue inventory, record expenses, track time, and close work orders from the field.
Designed for flexibility
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Product highlights
Full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
Appointment and resource scheduling
Billing and contracts
AI-embedded customer insights
Enterprise-wide integration
Appointment and resource scheduling
Schedule the Right Technician for Every Service Appointment
Identify the technicians, equipment, and materials required for each service order. Use the drag-and-drop calendar to schedule appointments based on priority, technician skills, availability, and other service requirements. Mobile access keeps technicians connected to appointment details and schedule updates in the field.
Use the drag-and-drop calendar to schedule and dispatch technicians based on priority, skills, availability, and service requirements.
Billing and contracts
Accurate invoicing, every time
Create invoices from estimates or actual service activity and manage service, repair, and recurring maintenance contracts in one system. Automated workflows help teams oversee renewals and schedule contract billing based on the terms and frequency required.
AI-embedded customer insights
Give Service Teams Better Customer Context
Give service teams access to customer information, service and sales history, support cases, and related activities. AI-assisted insights can help teams surface relevant customer information and provide more informed service throughout the customer relationship.
Enterprise-wide integration
Connect Service with CRM, Inventory, Purchasing, and Projects
Convert CRM opportunities into service orders and appointments while connecting field activity with inventory, purchasing, projects, and financial processes. Technicians and service teams can allocate stock items, initiate purchasing needs, and keep service information connected with the rest of the business.
Build your perfect demo
Choose the videos that matter most to your field service operations.
▶️ Acumatica Overview
▶️ Field Service Overview
▶️ Time and Expense
▶️ Field Service Calendar Board
▶️ OFS International Success Story
▶️ LiveView Technologies
Why Acumatica for field service?
A scalable application that grows with your service operation.
Customizable and flexible service application
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Consumption-based licensing
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Enterprise-grade security
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Field service knowledge center
Your ultimate toolkit for modernizing field service operations.
Integrations
Field service resources
ROI calculator
Marketplace solutions for field service
Extend Acumatica Field Service with open APIs, prebuilt connectors, and Marketplace applications for scheduling, mobile field work, project management, billing, and other specialized service requirements.
Resources for field service
Discover essential resources tailored for field service professionals.
FAQ
What is Field Service Management Software?
Field Service Management Software helps businesses schedule and dispatch technicians, manage service orders and appointments, track field activity, and connect service work with billing, inventory, and customer information. Mobile tools also help technicians access the information they need and record service activity while working in the field.
How does Acumatica help with scheduling and dispatching technicians?
Acumatica helps service teams schedule appointments based on technician availability, skills, service priority, equipment, and other requirements. A visual calendar helps dispatchers coordinate resources and make schedule changes while technicians can access updated appointment information from mobile devices.
Can technicians use Acumatica from the field?
Yes. Technicians can use mobile tools to access service and appointment information, track time, record expenses, capture signatures, issue inventory, and complete service work. This helps keep field and office teams working from current service information.
Can Acumatica manage service contracts and recurring maintenance?
Yes. Acumatica supports service, repair, and recurring maintenance contracts, including contract renewals and scheduled billing. Recurring appointments can also help teams plan ongoing service and maintenance requirements.
How does Acumatica connect field service with inventory and billing?
Service activity is connected with inventory, purchasing, projects, and financial processes in Acumatica. Teams can allocate materials to service orders, track items used in the field, create invoices from estimates or actual activity, and keep service costs and billing connected with the rest of the business.
What types of businesses can use Acumatica Field Service?
Acumatica Field Service supports service-driven businesses as well as distributors, construction companies, manufacturers, and other organizations that provide installation, maintenance, repairs, deliveries, or remote service. It can support both dedicated service organizations and companies that provide field service alongside other operations.
Building the future of business, together.
Improve visibility and control across scheduling, field work, inventory, and billing with connected tools built for growing service operations.