How Tutto Pelle Is Crafting Boutique Furniture Success With Acumatica

Tutto Pelle—an Italian phrase meaning “all leather”—is a premium national furniture designer, manufacturer, distributor and retail that was established in Mexico in 1993 . Since its inception, the award-winning, internationally recognized brand has been providing its discerning clientele with custom-made, 100% Italian leather sofas, sectionals, armchairs (and more), yet, behind the scenes, the seams of Tutto Pelle’s technological infrastructure were coming apart.

“The system we were using before fell a bit short when it came to connectivity,” explains Rafael Espinoza, Commercial Manager. “To see something as simple as invoices or payments, you had to go into one part of the system, then check another section, and constantly cross-reference information just to find out something as basic as which payments a customer still had pending.”

For a company that prides itself on precision and quality, information silos and fragmented processes were unacceptable. These and other operational challenges were a clear sign that it was time to move on, and so Tutto Pelle did—with Acumatica.

From Disconnected Chaos to Seamless Efficiency with Acumatica

Before implementing Acumatica, Tutto Pelle’s teams operated as islands unto themselves. Sales, inventory, finance, and operations struggled to share information, making configuring and delivering specialized orders difficult and their processes inefficient. Team members manually reconciled data, were unable to track orders, payments, and performance metrics, and suffered from the inability to make fast, data-based decisions.

“Things change, needs increase, and technology evolves. We reached a point where it was clear that improvements were necessary,” says José Ramón Ramos, Assistant Commercial Manager.

Understanding that making these vital improvements meant undergoing a complete digital transformation, the Tutto Pelle embarked on a search for a cloud-based business management solution—one that could connect their processes and team members as well as act as a single source of truth to ensure strategic collaboration, increased productivity, and an improved customer experience.

“We evaluated different options. We compared pricing. We evaluated performance and speed and whether the solution covered all our business requirements,” says Adalberto Ramos, Manager, Information Technology. “Among all the options available in the market, Acumatica clearly stood out.”

Decision easily made, the Tutto Pelle team implemented Acumatica Retail Management Edition with the expert assistance of Acumatica Gold Certified Partner ClandBus. With ClandBus, their shared goal was to “eliminate operational friction and architect a unified digital ecosystem that centralized the entire business operation.”

And by all accounts, they succeeded. Tutto Pelle has gone from completely disconnected to fully unified with Acumatica as its centralized platform. The company now enjoys clear, easy, and real-time access to customer orders and specifications, payments, and delivery while also:

• Increasing sales with efficient analysis of store performance and sales results.
• Reducing costs with transaction-based pricing to support cost-effective growth.
• Monitoring commercial performance and critical KPIs using Acumatica’s intuitive dashboards and interface, helping the team make agile, data-driven decisions and take advantage of growing opportunities.
• Reducing reporting cycles (from two weeks to minutes).

Says Rafael, “One of the biggest differences between what we had before and what we have now is that everything is interconnected; everything is easier [and] more fluid.”

He adds, “Many processes that used to be scattered across the previous system are now centralized in one place.”

Implementing Acumatica: The Return on Investment (ROI) Is Worth It

Customers who invest in Tutto Pelle’s beautifully crafted, high-end, and durable furniture understand that the initial cost is nothing compared to the ROI they’ll receive: owning and enjoying a product that retains its quality and worth over time. This is the same ROI the Tutto Pelle team anticipated when deploying Acumatica’s retail ERP.

“When you gain more benefits and your day-to-day work becomes easier, the investment is absolutely worth it—in time, money, and effort—because you do get a return,” says Rafael.

But that return, according to José, is only possible when you give the new ERP solution a chance.

“Once you give yourself the opportunity to get to know the program and start interacting with it, you realize that it offers a way to organize information that is both highly useful and remarkably easy,” he says. “However, the key here lies in learning to let go of your preconceived notions—what you bring with you from previous experiences—in order to truly give yourself the chance to start fresh with Acumatica.”

Is your small or midsized business (SMB) ready to start fresh with a modern, affordable and fully connected ERP that can help you thrive in today’s digital economy? If so, contact our team to ask any questions, read some of our valuable resources to learn more about Acumatica’s award-winning retail offering, and schedule a demonstration today.