Running Online Stores More Efficiently
Caswell Inc. is much more efficient due to many automatic processes, Caswell said. The biggest time savings has come from not having to print out separate orders, invoices and receipts from Magento, the company’s online store, input them into Everest, connect them to shipping invoices and tracking numbers and then upload them back into Magento. “If we had 50 orders a day, it took one person all day to process,” Caswell said. “Now, because everything is integrated and batched, the whole invoicing process takes only an hour as opposed to all day, which freed up a whole staff member.”
Improved Customer Communications
Because tracking numbers were only generated at the end of each day, customers didn’t know until the next day that their order was shipped and on its way. When busy employees frequently forgot to process the tracking numbers at night, someone had to spend an hour regenerating the tracking numbers and uploading them into Magento. That’s because when an additional order came in the next day, the previous day’s upload would be gone.
“Now everything is downloaded automatically and tracking numbers get uploaded every hour, which allows customers to stay informed about their order as it happens,” Caswell said.
Acumatica gave Caswell automated purchasing, which the company didn’t have before. “Now I am able to go into one screen and see all the purchase orders,” he said. “This helps us be a lot more efficient because we can see what is in stock and what we might need. Before, we were running out of stuff all day because we couldn’t see what was in stock or what we were out of.”
Eliminated IT Headaches
Caswell estimates he’s regained some 10 hours a month he previously spent troubleshooting the company’s technology problems. “Acumatica relieves me of so much IT responsibility, which is a huge worry off my mind about and time savings for me,” he said. “As a small business, we really can’t afford to hire a full time IT guy, so that either fell on my shoulders or we would have to pay someone a lot of money to troubleshoot problems for us.”
Because Acumatica offers a number of hosting options including running in the cloud, Caswell can view operations from home whenever he wants. “It’s incredibly nice to call up something from home and see it instantly,” he said. Before, he would have to log into a remote terminal and hope a connection worked and could be maintained for a period of time.
With the main business up and running, Caswell is now adding the British Tools part of the operation to Acumatica as well as the company’s Mud Skipper motor division. Acumatica allows firms to run multiple companies from the same software instance—this will help all three companies be more efficient and give them a platform for future growth. Caswell says the firm, with revenues about $4 million, is expected to grow more than 15 percent a year thanks to the fast growing Mud Skipper division, and Acumatica.
“Acumatica is incredibly simply to use, and it’s faster as well,” Caswell said. “Even though we were running Everest on premises, Acumatica is faster. The automation, the data import features and even batch change processes take minutes. Acumatica is reliable, and there’s no IT overhead.”