Customer Success Stories Successful ERP Implementation - Hasil Karya
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Hasil Karya
Hasil Karya Improves Field Service and Reputation with Acumatica
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Acumatica Cloud ERP solution for Hasil Karya

Company Highlights

Location
Balakong, Malaysia
Industry
Wholesale Distribution
System Replaced
New to Cloud ERP
Region
Malaysia
Number of Employees
50-100
Revenue
$1M - $10M
Product used
Acumatica Distribution Edition
Applications Used
Multiple Currencies, Intercompany Accounting, Inventory Management, Field Service, Equipment Management
Sub-Industry
Distribution, Industrial Machinery & Equipment

hours

saved by field services engineers with remote data access

instant

access to reports

100

types of machines serviced

Challenges

Based in Balakong, Malaysia, Hasil Karya Sdn Bhd imports and services over 100 types of machines from various Asian suppliers. The company ran on an outdated ERP that had high maintenance costs, throttled scalability, and didn’t offer mobile or field service access. Departments operated in silos, leading to errors in inventory, lead tracking, and customer service. Manual scheduling and paper-based workflows wasted time. Attempts to develop custom solutions failed.

“Before Acumatica, we didn’t have any transparency. Manual processes were quite tedious and annoying.”

Junior Mr. Tee, General Manager

Hasil Karya Sdn Bhd

ERP Solution

Hasil Karya chose Acumatica for its native field service capabilities, unlimited user licenses, and cloud-based platform that offers mobile access. Acumatica offered seamless integration with third-party applications, scalability, and was affordably priced. Hasil Karya liked that Acumatica was easily configurable, could be used right out of the box, and its open architecture and low-code capabilities didn’t require costly custom development.

“We took four months to survey ERP applications because this was a change of our DNA and Acumatica would be the backbone of the company.”

Junior Mr. Tee, General Manager

Hasil Karya Sdn Bhd

Outcome

With Acumatica, Hasil Karya streamlined operations, real-time data access, and improved customer satisfaction. Field teams gained mobile access, reducing delays and boosting productivity. Automated processes improved operational efficiency, while accurate inventory control and integrated CRM improved sales and service. The company eliminated costs previously associated with outside developers and consultants, increased revenue, and optimized scheduling. Overall, Hasil Karya transformed into a more connected, efficient, and profitable company.

“With Acumatica, there’s been a lot of improvement in our process flows and customers are more satisfied.”

Junior Mr. Tee, General Manager

Hasil Karya Sdn Bhd

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