Customer Success Stories Successful ERP Implementation - Hasil Karya
Schedule a Demo
Schedule a Demo
Hasil Karya

Hasil Karya Improves Field Service and Reputation with Acumatica

Download Case Study
Acumatica Cloud ERP solution for Hasil Karya Acumatica Cloud ERP solution for Hasil Karya

Company Highlights

Location

Balakong, Malaysia

Industry

Wholesale Distribution

System Replaced

New to Cloud ERP

Country

Malaysia

Number of Employees

50-100

Revenue

$1M - $10M

Product used

Acumatica Distribution Edition

Applications Used

Multiple Currencies, Intercompany Accounting, Inventory Management, Field Service, Equipment Management

Sub-Industry

Distribution, Industrial Machinery & Equipment

Hours

saved by field services engineers with remote data access

Instant

access to reports

100

types of machines serviced

Challenges

Based in Balakong, Malaysia, Hasil Karya Sdn Bhd imports and services over 100 types of machines from various Asian suppliers. The company ran on an outdated ERP that had high maintenance costs, throttled scalability, and didn’t offer mobile or field service access. Departments operated in silos, leading to errors in inventory, lead tracking, and customer service. Manual scheduling and paper-based workflows wasted time. Attempts to develop custom solutions failed.

“Before Acumatica, we didn’t have any transparency. Manual processes were quite tedious and annoying.”

Junior Mr. Tee, General Manager

Hasil Karya Sdn Bhd

ERP Solution

Hasil Karya chose Acumatica for its native field service capabilities, unlimited user licenses, and cloud-based platform that offers mobile access. Acumatica offered seamless integration with third-party applications, scalability, and was affordably priced. Hasil Karya liked that Acumatica was easily configurable, could be used right out of the box, and its open architecture and low-code capabilities didn’t require costly custom development.

“We took four months to survey ERP applications because this was a change of our DNA and Acumatica would be the backbone of the company.”

Junior Mr. Tee, General Manager

Hasil Karya Sdn Bhd

Outcome

With Acumatica, Hasil Karya streamlined operations, real-time data access, and improved customer satisfaction. Field teams gained mobile access, reducing delays and boosting productivity. Automated processes improved operational efficiency, while accurate inventory control and integrated CRM improved sales and service. The company eliminated costs previously associated with outside developers and consultants, increased revenue, and optimized scheduling. Overall, Hasil Karya transformed into a more connected, efficient, and profitable company.

“With Acumatica, there’s been a lot of improvement in our process flows and customers are more satisfied.”

Junior Mr. Tee, General Manager

Hasil Karya Sdn Bhd

Discover Related Customer Stories

Avancel successfully implemented Acumatica Cloud ERP system
Avancel
Avancel, a leading distributor of electrical and telecommunications equipment in Mexico, streamlines growth with Acumatica
Mous successfully implemented Acumatica Cloud ERP system
Mous
No Limits for Tech Accessories Innovator Mous with Acumatica Cloud ERP
Midaya Ceramic Company successfully implemented Acumatica Cloud ERP system
Midaya Ceramic Company
Quality Handmade Ceramics Manufacturer Gains a Competitive Edge with Acumatica Cloud ERP

Ready to see Acumatica in action?