Fully Connected Business
Kevins Worldwide now has a complete all-in-one eCommerce solution. Most of its 100 employees use Acumatica daily and are thankful they don’t have to sign in and out of various programs daily just to do their jobs.
Acumatica allowed Kevins to eliminate its siloed applications and endless discussions about whose numbers were correct. “Everyone – production, purchasing, sales, inventory – now uses Acumatica, which gave us the ability to have one version of the truth in a central location, in one system that led to less discrepancies from area to area,” says Matusinksi.
In the eCommerce department, the team went from spending some 20 minutes painstakingly keying in large orders to having orders automatically transferred to Acumatica in seconds. The team now handles orders from twice as many web stores.
“In 2019, we added more than a dozen new web stores without needing to add staff to input transactions,” Matusinksi says. “Transaction information is automatically loaded into Acumatica, so our team is able to concentrate on higher-level tasks.”
Adds Tinkelman, “We are now starting to take advantage of process to get PO information from vendors and importing automatically in bulk, which is another huge time savings.”
Integrating Multiple eCommerce Platforms
The Acumatica integration with 3dCart custom programming took several months for InfoSourcing to perfect, was costly, and wasn’t something Kevins wanted to repeat when it decided to offer additional eCommerce platforms such as BrightStores or Magento.
Acumatica tapped its vast third-party ISV network and introduced InfoSourcing’s Sarjapur to a company called Celigo. Celigo offers a platform that allows companies to connect to thousands of endpoints from one easy-to-use interface easily.
Kevins worked with InfoSourcing and Celigo and created a solution that gave Kevins prebuilt API connectors for multiple eCommerce integrations with Acumatica, the ability to easily change eCommerce endpoints, and an easy-to-use application so they could handle errors and minor changes themselves.
As a result, Kevins streamlined its processes, and has more visibility and control over their eCommerce operations. “I found it to be very user friendly, and any tweaks or changes that I’ve had to make have been very easy,” Matusinksi says. Also, with the health monitoring dashboard, it is “easy to tell if there is an issue – if all the orders came in correctly, and if they didn’t, what the problem was so that we can make the correction,” he adds.
One Version of the Truth
Obtaining data from Everest wasn’t easy; there was only one general inquiry. With Acumatica, Kevins has hundreds available.
“Acumatica is easy to learn, and I find it very intuitive,” Matusinksi says. “I really like the search functionality. You can do a simple key word search and the results are automatically categorized making it easy to find what you are looking for.” In Everest, you had to guess and hunt. Each Kevins’ team has its own dashboards where they can view information that’s important to them. “It’s a one-stop-shop,” Matusinksi says, “I can see everything I need all in one dashboard in about 15 seconds.”
Growth with Excellence Exceeds Customer Expectations
Acumatica combined with PrintShop and Celigo has helped Kevins maintain a very high level of customer service, a level they can carry into the future. “Our batting average of getting items out on time and correct doesn’t happen unless we have a solid and efficient data source,” Matusinksi says. “There’s no way we can meet our high standards if the system isn’t performing the way we need it to.”
The ability to spin up new webstores quickly and process orders without significantly increasing operating costs pave the way for Kevins to continue its fast growth while maintaining its high level of customer service. Acumatica’s unique pricing model is affordable and means all employees can use the system as needed without executives worrying about escalating per-user licensing costs.
“Acumatica’s scalability is a really big plus,” Matusinksi says. “We’ll be able to grow infinitely and the efficiencies we gain having a one-stop shop for everything from accounting to inventory to sales to purchasing and so on is rare. It’s also rare for everything to work well without hacks or workarounds, and Acumatica works really well.”