Customer Success Stories Successful ERP Implementation - New England Tile
Tile and Stone Importer Switches to Acumatica, Improves Customer Service Efficiency
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Acumatica Cloud ERP solution for New England Tile
Headquarters
Fairfield, CT
Industry
Retail
Apps Replaced
Other

New England Tile

  • Enhanced employee connections with customers and each other, improving productivity and decreasing training time for new employees
  • Peace-of-mind from Cloud-based system, avoiding server problems and power outages
  • Substantial ongoing monthly savings
  • Time savings for delivery and sales employees
"You can change your reports so they fit your company, which was a big thing for us. It wasn’t like we had to change for Acumatica."
Pat Mobilio, Owner
New England Tile
Challenges
ERP Solution
Outcome
Challenges

Challenges

New England Tile needed to:

  • Replace their dying server
  • Integrate their ERP systems with accounting, inventory, and sales
  • Connect employees in sales, accounting, warehouse and delivery
  • Purchase a reasonably-priced product with a high-level of support
ERP Solution

ERP Solution

Researching Acumatica, New England Tile found an ERP system that had everything it needed, and could adapt to the company’s emerging needs.

Owner Pat Mobilio points out, “To have the kind of a system that does accounting, inventory and sales is a huge plus. To have all that functionality integrated together just makes our job a whole lot easier.”

Outcome

Outcome

Since going live with Acumatica, the company has experienced improved productivity and connectivity. Mobilio says, “The nice part about having a system like this is we can all follow along: if someone’s not in on a certain day, anyone can pick up where the other person left off; you can track orders whether you wrote the order or not.”

Productivity has also improved thanks to what they consider one of Acumatica’s greatest new features, an “inventory browser”—instead of having to enter an item number to find a product in the inventory, now they simply enter a word, such as “red,” and find it in the item descriptions.

Another efficiency improvement involves deliveries: their driver can now find an address on a map quickly by clicking on the customer’s name, then a link to a map. Avoiding the extra step of a map search saves the driver time; a process that used to take a couple of minutes now just takes a few seconds.

Having a reliable ERP system is significant, says Mobilio. “It reflects on our whole business, who we are as a company. Acumatica makes us professional, modern—on the cutting edge of ERP software.”

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