Even after only a few months of using Acumatica, the Sciessent staff appreciate it, Ms. Moore says. “People who are using different aspects of the software are all happy,” she reports. She adds that the new system is easy to use: “The interface is user-friendly, people find it easier to navigate – the processes are simpler than the MAS 500 processes.”
Acumatica has allowed Sciessent to improve their customer relations, according to Ms. Moore: “It has given us better contact with our customers, because we’ve got it set up so that everything is being sent electronically out of the system. When we get a PO from the customer, they automatically get an acknowledgement from us that we’ve received the order, and then once it’s shipped, they get the invoice sent automatically, so they know it’s shipped.” Ms. Moore adds that the new system has also improved connections with their vendors: “It made the business process more fluid.”
Another key enhancement from Acumatica is the mobile app. “The entire company is thrilled with the new expense system … They like the app, which is really good,” Ms. Moore reports. She adds that one sales rep who traveled to Asia for three weeks found that Acumatica saved him time and effort: “The app allows him to enter things on the go, and use the phone to take pictures of the receipts, so he’s not worrying about keeping track of three weeks of receipts … The other system was just a bit clunky, and they didn’t like it.”
For her own work, Ms. Moore says Acumatica has reduced the steps needed to process data: “I had to do an import, and about five other steps in MAS 500.” With Acumatica, she only needs to take a couple of steps to do the same job, she says.
Moore says another area they’ve seen improvement is moving their products between warehouses: “We do a lot of warehouse-to-warehouse transfers. It’s now an on-the-fly entry; in MAS 500 it took about 10 steps. Using Acumatica, the process is much more fluid and saves time.”
As the company gains more experience using Acumatica, Ms. Moore expects they’ll enjoy even greater time-savings and productivity improvements in the future.