Cloud-Based ERP Streamlines Operations, Improves Communication
Superprem now operates much more efficiently from a single database, communication has improved companywide, and most importantly, the wholesaler now has accurate inventory information. With proper financial and operational processes now in place, Superprem can expand into new territories effortlessly.
“Interoffice communication has been incredible,” Chiang says. Since everyone has access to Acumatica, sales no longer has to bother the warehouse to check inventory levels.
Sales doesn’t have to bother accounting because they have instant access to customer information from their mobile devices. Accounting no longer calls each office to learn the status of an invoice, and the warehouse staff can pick and ship more efficiently because they aren’t being constantly interrupted to verify items are in stock.
Everyone has become more efficient since they don’t have to spend time emailing or phoning each other for information that Acumatica now provides.
Real-Time Inventory Visibility
Acumatica has also provided real-time visibility into inventory levels and consolidated reporting information because information is easily shared between locations. Creating an invoice and tracking it throughout the system is incredibly easy, Chiang says.
In addition, “Acumatica’s intercompany module has been incredible,” he says. “We have two companies, the company that holds the stock, and then another that does distribution, so there are a lot of cross transactions and the accounting was a nightmare in Sage. But it’s all integrated in Acumatica, saving us tons of time. The system does it all for you, and intercompany transfers are now a breeze.”
Commission Reporting: 8 Hours Reduced to 1.5
Chiang says he is much more efficient thanks to Acumatica. Because he trusts data in Acumatica is accurate and it is available at the touch of a button, he spends less time creating reports, and more time analyzing company data, such as profitability. Before, “paying commissions took me eight hours,” he says. “Now it only takes about an hour and a half.”
He estimates employees have cut the time spent on transferring inventory between branches from three hours to a mere 5 minutes. In addition, because they no longer have to copy and paste information from one database to another, they’ve saved two to three minutes per transaction, and are more efficient.
Increased Customer Transparency Helps Boost Sales
Customers have benefited too. “Our customers are able to receive increased transparency into their invoices and statements due to the ease of emailing files required for a sale,” he says. “We have over 1500 active dealers now, and sales are up 12% year over year in the past 6 months.” Because they can better trust the inventory system, Superprem continues to provide a high level of customer service that includes same-day shipping, he adds.
Superprem plans to add new functionality to Acumatica in the future through Acumatica’s third party partners. Chiang is working with EazyStock for inventory optimization, and he plans to implement a CRM, container management, and tax software, and add scanners to his warehouse management as his budget allows. He also envisions adding a customer portal so customers can check stock on their own.
“I am constantly amazed with how Acumatica seems to just “work”, he says. “Anything we seem to imagine the system could do, we’ve been able to make happen without the assistance of external modifications.”
Superprem grows inventory about 10 percent annually, Chiang says, and future plans included expanding more deeply into Eastern Canada.
“Acumatica will help us with that,” he says. “All in all, Acumatica will transform the way our firm conducts business, and we look forward to creating a long-term partnership.”