Tom Santilli founded xByte Technologies to provide high quality IT equipment with first-class customer service. The company currently does about $24 million in sales, up from $12 million five years ago, with a growth rate of about 10 percent annually. The company’s success is predicated on having highly-available, always-on technology infrastructure that enables them to deliver superior service.
“Hassle-free IT is how we describe what we do,” says Ryan Brown, xByte’s CEO. “We get back to customers within an hour. We’re actually apologizing if it takes up to an hour to get back to them with a quote.”
When company executives started noticing their ERP slowed down every afternoon, they knew they had to take action. “We knew that at some point we would have to move to a platform that was more future-proofed, and to an ERP that could automate many of our operations,” Brown says.
Complex Server Refurbishing Business
XByte sells Dell servers and network switches from a number of manufacturers, buying massive computer lots as whole completed units. It then breaks each machine and switch down into their core components and serializes every piece.
“We break servers down into individual parts with serial numbers, but since we don’t necessarily sell them as that part, our inventory process can be a bit complex,” Brown says. For example, a customer might order a 300-gigabyte hard drive, which could be fulfilled using any of 10 different parts. “We have our normal complexity caused by swapping out the generic for a specific part but it can get more involved when we have to add extra parts like cables or trays. All of this has to happen automatically before the order goes to the warehouse.”