New Gartner Magic Quadrant Finds Acumatica Highest in Customer Satisfaction for Cloud Core Financial Suites

Kathy Visser-May | July 2, 2018

If you’re tasked with researching cloud ERP financial software for your organization, then you may want to read Gartner’s newest Gartner Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises 2018. This year’s Magic Quadrant once again ranks ERP vendors on their “Ability to Execute” and their “Completeness of Vision”. We’re excited that Acumatica is named a Visionary within the Magic Quadrant itself as well as having the highest customer satisfaction of all vendors surveyed.

 New Gartner Magic Quadrant Finds Acumatica Highest in Customer Satisfaction for Cloud Core Financial Suites

Gartner—a leading information technology research and advisory company—has released their Gartner Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises 2018, focused exclusively on cloud ERP vendors and their financial suites. We’re very honored that Acumatica has once again been ranked as a Visionary for our Financial Management system, and that this year we’re also called out for having the highest Customer Satisfaction. You can view the free Magic Quadrant report right now.

How Gartner ranks cloud ERP vendors and where Acumatica lands

Basing their ratings on a vast number of criteria that all accrue to “Ability to Execute” and “Completeness of Vision”, Gartner’s analysts chose 12 (versus 11 last year) cloud software vendors to evaluate. It explains why each one was chosen and where they landed as Niche Players, Visionaries, Challengers, or Leaders. Acumatica’s inclusion in the report, and subsequent Visionary rating on the Magic Quadrant, is due to several factors:

  • Our Financial Management suite is available as an independent purchase or in conjunction with such specialized Edition capabilities as Distribution, Manufacturing, and CRM
  • We are cloud-based
  • We focus on midsized organizations
  • We get to market via our partner strategy
  • We reach financial organizations regionally and internationally

Gartner’s in-depth research included customer feedback, and Acumatica’s cloud software customers scored us as highest in Customer Satisfaction. “Acumatica received the highest overall customer satisfaction score in our survey of reference customers,” Gartner states. If you view the Magic Quadrant, you’ll see they cited:

  • Ease of use
  • How quickly (with minimal training) accounting users implemented our ERP software
  • Above-average core ledgers (GL, AP, and AR)
  • Ability of our cloud ERP software to meet their needs

Our press release also points out that Gartner sees Acumatica’s wide range of APIs, flexible cloud xRP platform, and range of partners’ apps as points of strength. Gartner also stated that Acumatica’s Financial Management suite fulfills the Gartner definition of postmodern ERP.

Last year, Jon Roskill, Acumatica CEO, said this about being a Magic Quadrant Visionary: “We continue to generate strong momentum as customers in a wide range of industries evaluate and purchase our products and solutions.”

This is still true today as we work to shake up the ERP establishment, providing a complete cloud ERP solution that has used modern, cloud-based technology from the very beginning. Acumatica customer Andrew Gale, CEO/CFO of BLD Brands, a restaurant investment and operations company, agrees.

“I did a lot of research, reading reports from Nucleus Research and Gartner, and found reviews in various trade journals specifically for financial packages. I kept seeing and reading about Acumatica winning awards,” he says.

Check out BLD Brands’ full case study to learn more benefits of Acumatica’s cloud ERP solution.

Use Gartner’s MQ to help make your cloud ERP financial system decision

Gartner’s Magic Quadrant for Cloud Core Financial Management Suites is a great reference for application leaders of both product-centric and service-centric organizations who are looking to move their core finance processes to the cloud. You can read about the various cloud software vendors named to Gartner’s Magic Quadrant and compare them to Acumatica’s cloud ERP solution. An additional reference to check out is the latest G2 Crowd Report; it ranks Acumatica highest for User Satisfaction with an overall product rating of 4.2 out of 5 stars (more on this in an upcoming blog).

Are you a product-centric or service-centric company? Whichever category you fall into, our goal is to provide you with the best customer service, partnerships, and cloud ERP solution available today. Contact our team of experts with any questions or if you’d like a demonstration.

Download the Gartner Magic Quadrant

Kathy Visser-May

Former Chief Marketing Officer at Acumatica. Interested in results driven marketing, leadership, technology and business.

Categories: Analysts, Community News

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