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Successful ERP Implementation: KFC Singapore

Food franchise saves $50,000 in IT expenses by moving workflow to the cloud

KFC Singapore is the local chapter of the global restaurant group specializing in serving chicken meals seasoned with a unique blend of 11 herbs and spices. Tracing its roots back to 1977, KFC Singapore is one of the first restaurant chains to open in the country, and celebrated its 35th anniversary in 2012.

In 2011, the restaurant chain decided to invest in an infrastructure that would not only serve as its accounting solution, but also provide workflow processes that could be used by all of its HQ employees from any device, at any time, from anywhere.

About KFC Singapore

Location: Singapore

industry: Food and beverage


Application Replaced: Other

Key results for KFC Singapore

  • ROI exceeded $50,000 within the first year
  • Scalable solution that handles heavy volumes of transactions in the cloud
  • Broad access to unlimited users using web-enabled devices at no extra cost


KFC Singapore needed:

  • Web-based application
  • Local support
  • Ability to handle massive amounts of transactions in the cloud
  • Highly extensible system
With Acumatica, we saved over $50,000 worth of IT man hours, hardware investments and licensing costs, while extending our accounting system to manage our workflow processes.
Jeffrey Lim, IT Manager at KFC Singapore

Jeffrey Lim
IT Manager

ERP Solution

KFC Singapore found that while it could upgrade its ERP solution, JD Edwards Financial Management Module, to meet its expanded needs, the cost required for the extra modules and user accounts would have been too prohibitive. A review turned up a few possibilities, but none fully met the expectations and budget of KFC Singapore.

That was when the company’s Senior Manager for Finance and IT, J.N. Tan, decided to cast the net wider by trawling the web. This led him to a company and product that piqued his interest—Acumatica.

Despite being close to selecting another ERP solution, KFC Singapore chose Acumatica because:

  • It offered the best return-on-investment in excess of $50,000 within the first year.
  • It had the most well-rounded feature set, and Acumatica developers built new modules to further extend the capabilities of the product.
  • It offered the freedom to provide access to all authorized staff at the corporate office.

Benefits for KFC Singapore

By switching to Acumatica’s SaaS solution, KFC Singapore was able to save about $50,000 in IT resources because the Cloud model significantly reduced IT administrative costs, such as the downloading and installation of software upgrades and patches, and the need to install client software on every machine. Savings were also realized with the elimination of annual software maintenance fees and the need for hardware upgrades.

The ability to extend Acumatica’s capabilities was another factor for its selection. KFC Singapore was impressed that the suite came with a strong set of modules with no additional license fees, such as tools to manage fixed assets and sales and purchase orders.

The combination of unlimited user licensing, a powerful but user-friendly interface, and a browser-based solution allowed KFC Singapore to provide access to all of its HQ employees, who could interact with the corporate ERP in versatile ways.

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