Mozaic, a not-for-profit organization offering social services, also operates Finger Lakes Textiles, which makes apparel for the U.S. Armed Forces. A consolidation with another organization left it running on Microsoft Dynamics and Sage, which were prone to crashes, lacked scalability, and required manual processes. The organization relied on spreadsheets and Access databases, leading to double entries and inefficiencies. It had limited funds, regulatory demands, and a shrinking donor base.

With Acumatica, Mozaic streamlined processes that eliminated manual double entries, gained real-time access to data, and reduced month-end close by seven days. The cloud-based system provided secure, uninterrupted operations, even during a ransomware attack. All 700+ employees have access to the system, and they have the power to create custom dashboards. Administrative costs for a partner nonprofit were cut in half.