Corporate Newsroom

Day 2 Keynote Demonstrates Customer-Driven Innovation, Modern User Experiences, and AI-Powered Capabilities Delivering Measurable Results

Bellevue, Wash., – January 27, 2026 — During today’s Summit Day 2 Keynote address, Acumatica outlined its vision for the future of cloud ERP and unveiled a series of AI-powered, customer-driven innovations designed to help organizations be more agile, adapt to complexities, make better decisions, and drive business outcomes. The new product enhancements underscore Acumatica’s commitment to delivering practical innovation that produces real-world results for growing organizations by integrating AI into their standard workflows.

Throughout the keynote, Acumatica executives emphasized how close collaboration with customers continues to shape the company’s product strategy, ensuring new capabilities address real operational challenges while laying a strong foundation for incorporating greater intelligence across industries.

“Everything we announced today is grounded in how our customers actually work,” said Jon Pollock, Acumatica’s new chief product officer. “By combining modern user experiences, industry-specific depth, and an AI-first approach, we’re helping businesses move faster, reduce complexity, and confidently scale—today and into the future.”

What’s Next for Acumatica Cloud ERP in 2026

During the keynote, Acumatica previewed several enhancements planned for the 2026 R1 release that align with its five strategic product pillars: future-proofing, adaptability, industry specificity, user experience, and AI-first innovation.

Key product announcements include:

• AI Studio and AI Assistant: New tools that allow customers and partners to configure and apply AI in meaningful ways, turning insights into assistive automation that is transparent, easy to understand, and grounded in business context.
• Modern Experiences for All Users: A modernized user interface is now available across the platform, delivering cleaner layouts, faster navigation, no-code personalization, and more consistent workflows that reduce friction and help users get work done faster.
• AI-Powered Reporting and Insights: Improved out-of-the-box reporting paired with proactive AI-powered anomaly detection, helping teams quickly identify what’s changed, where attention is needed, and how to act.
• Customer and Vendor Collaborative Portals: New universal login and in-product messaging capabilities that bring account management, notifications, surveys, and support interactions directly into Acumatica. These messaging capabilities eliminate reliance on email and improve engagement. Businesses can easily set up AI-powered self-service portals to enhance a wide range of services for their customers.
• AI-Powered Customer and Employee Experiences: Introduction of AI agents and AI-assisted workflows that streamline self-service, reduce manual effort, and improve response times across customer service, sales, and operations.

Industry-Specific Innovation Across Key Markets

Acumatica also highlighted how customer-driven innovation is translating into tangible results across its Industry Editions.

• Manufacturing, Distribution, and Retail: New capabilities including AI Cross-Sell Assistant, Amazon Sales Profitability dashboards, Order Orchestration Assistant, and Shop Floor Kiosk solutions designed to improve revenue growth, fulfillment accuracy, and real-time operational visibility.
• Construction and Professional Services: Continued expansion of full-lifecycle solutions—from estimating and project execution to field service and closeout—along with enhancements to project financials, payroll reporting, document management, and AI-powered anomaly detection.
• Acumatica for Converging Business Models: Enhancements that support hybrid organizations operating across manufacturing, distribution, retail, and services on a single, unified platform.

A Continued Commitment to Customer-Driven Innovation

In addition to near-term innovations, Acumatica shared its longer-term product vision, outlining a multi-horizon roadmap focused on building a foundation for intelligence, embedding AI into daily operations, and evolving Acumatica into an intelligent, composable business platform that extends the power of Acumatica AI to other AI ecosystems.

“Our technology roadmap reshapes ERP technology from a system of record to a system of intelligence,” said Miten Mehta, chief engineering officer of Acumatica. “Acumatica is changing ERP from being reactive to being proactive, and from traditional scripted automation to objective-based autonomy – all with real-time data governance at the point of data entry, which fuels Acumatica AI with truth, not noise.”

To learn more about Acumatica’s latest features and capabilities, request a demo at acumatica.com/request-a-demo.

# # #

About Acumatica
Acumatica Cloud ERP is a comprehensive business management solution that was born in the cloud and built for more connected, collaborative ways of working. Designed explicitly to enable small and mid-market companies to thrive in today’s digital economy, Acumatica’s flexible solution, customer-friendly business practices and industry-specific functionality help growing businesses adapt to fast-moving markets and take control of their future. For more information, visit acumatica.com or follow us on LinkedIn.

Day 1 Keynote Highlights Acumatica’s AI Strategy, Product Innovation, Customer Outcomes, and Momentum as a Leading ERP Solution for Growing Businesses

Bellevue, Wash. – January 26, 2026 — Acumatica, the cloud ERP leader trusted by small and mid-sized businesses, kicked off Acumatica Summit 2026 with a keynote address focused on the transformative power of AI, human innovation, and the real-world results customers are achieving today. For the first time in its history, the company’s flagship event took place in Seattle, with the convention center hosting more than 3,000 Community members. The opening day keynote emphasized Acumatica’s long-standing commitment to imagining what’s possible, while recognizing that the future is no longer on the horizon. It’s here.

“We’re living in an incredibly exciting age of AI, with endless possibilities—and impact that organizations are experiencing today. We see it with customers who are combining new AI capabilities with human ingenuity to enhance performance and empower people to do their best work,” said John Case, CEO of Acumatica. “That’s what Acumatica Summit is all about: showing how our vision for innovation is coming to life today, with customers achieving real, meaningful results across their operations.”

AI Innovation Backed by Market Momentum

During the keynote, Acumatica highlighted how its approach to AI and innovation is designed to move customers beyond experimentation and into practical adoption. By embedding AI directly into everyday workflows, the solution helps businesses improve visibility, automate routine processes, and make faster, more informed decisions, without disrupting how they already operate. With an emphasis on usability, practicality, and responsible adoption, Acumatica ensures AI reduces complexity, enhances performance, and ultimately serves the people using it.

This same customer-focused mindset extends to payments and financial operations. Acumatica announced its recent acquisition of CoreChain, as well as a new partnership and integration with AvidXchange, strengthening its ability to deliver modern, scalable payment workflows.

Combined with its existing relationship with BILL and Acumatica’s payment capabilities, these moves enable deeply embedded accounts receivable and accounts payable automation tailored to mid-market businesses. In addition, these developments strengthen Acumatica’s cloud ERP platform with modern, scalable payment workflows that grow with customers, reduce reliance on disconnected third-party tools, and reinforce its position as a leader evolving alongside small and mid-sized businesses.

Customer Success Takes Center Stage

At the heart of Acumatica Summit are the customers achieving meaningful outcomes with modern business management systems. Acumatica recognized standout organizations whose innovation, growth, and impact exemplify what’s possible with modern ERP.

• Acumatica Customer of the Year: Storm Smart

Storm Smart has been one of Florida’s largest providers of hurricane protection solutions for homeowners and businesses since 1996. In the past five years, Storm Smart has doubled revenue, expanded from two to seven branches, and scaled to over 430 employees. To support this rapid growth, Storm Smart replaced a legacy homegrown system with Acumatica as its system of record, gaining the visibility, automation, and scalability needed to operate efficiently across locations and continue delivering high-quality service at scale.

• Acumatica Impact Customer of the Year: PSI Family Services

Serving communities in Washington, DC, and Maryland since 1979, PSI Family Services is a community-based nonprofit founded by two female, African American psychologists seeking a better way to support those in need. As its operations expanded—including clinics serving 800–1,000 individuals and a workforce of approximately 110 employees—PSI moved to Acumatica Cloud ERP, replacing a legacy system that could no longer scale. Acumatica provides the flexibility, security, and visibility PSI needs to manage thousands of claims, integrate electronic health records, and remain resilient, enabling staff to focus on delivering high-quality care and long-term impact to the communities they serve.

“Storm Smart and PSI Family Services are fitting and inspirational examples of what’s possible when innovative organizations pair modern technology with strong leadership and a clear vision,” added Case. “They’re using Acumatica to drive real operational excellence, gain meaningful visibility across their businesses, and achieve measurable results. Their success reflects what our Community is all about: practical innovation that delivers impact today.”

Summit Continues with More Innovation Ahead

Acumatica Summit 2026 brings together customers, partners, developers, and industry leaders for several days of keynotes, breakout sessions, and hands-on learning focused on innovation, community, and the future of ERP. Additional product announcements, customer stories, and insights will be shared throughout the week.

To hear more about Acumatica’s upcoming product enhancements and AI roadmap, watch the Day 2 keynote live at this link.

# # #

About Acumatica
Acumatica Cloud ERP is a comprehensive business management solution that was born in the cloud and built for more connected, collaborative ways of working. Designed explicitly to enable small and mid-market companies to thrive in today’s digital economy, Acumatica’s flexible solution, customer-friendly business practices and industry-specific functionality help growing businesses adapt to fast-moving markets and take control of their future. For more information, visit acumatica.com or follow us on LinkedIn.

Seasoned SaaS and Payments Leader Brings Deep Product and Platform Expertise to Support Mid-Market Growth and Industry Innovation

Bellevue, Wash. – January 12, 2026 — Acumatica, the industry-leading cloud ERP provider, today announced the appointment of Jon Pollock as Chief Product Officer (CPO). In this role, Pollock will lead Acumatica’s global product management and user experience organizations, overseeing product strategy, innovation, and delivery across the company’s cloud ERP platform. He will play a key role in advancing Acumatica’s product vision and AI innovation strategy as well as supporting growth initiatives across its core industries, including construction, manufacturing, distribution, retail, and professional services.

Pollock’s appointment comes at a critical moment for Acumatica, as mid-market businesses seek modern management systems that will scale with them through operational complexity, regulatory pressure, and economic uncertainty. As CPO, Pollock will focus on advancing Acumatica’s customer-driven product roadmap, integrating innovative AI capabilities, strengthening platform functionality, and ensuring the company continues to deliver flexible solutions that help customers operate more efficiently and confidently.

“Acumatica has built something truly unique in enterprise software—a deeply engaged community that helps shape the product,” said Pollock. “I’m excited to join a company whose primary focus is on delivering technology to mid-market organizations that’s both powerful and practical. My focus will be on driving innovation, including leveraging AI to deliver insights and automation that directly impact how growing businesses operate, scale, and compete.”

Pollock brings more than 25 years of experience building and scaling SaaS and payments platforms at high-growth technology companies. Most recently, he served as CPO at Procare Solutions and general manager of Procare’s ChildPlus division, leading product management, user experience, sales, marketing, and customer support teams across childcare management SaaS, payments, and early learning solutions. He also held senior product leadership roles at Worldpay, Asurion, Dell, Intel, Polaroid, and Novell.

Pollock succeeds Ali Jani, who joined Acumatica in 2010 and has been instrumental in developing the company’s business strategy, product evolution, and ecosystem growth.

“Jon has the experience, vision, and strong track record of leading dynamic teams to execute our product strategy and empower the people who use our software every day,” said John Case, CEO of Acumatica. “As we thank Ali for his extraordinary contributions over the past 15 years, Jon’s the ideal leader to grab the baton and continue our commitment to building a platform that’s powerful, accessible, and genuinely helpful for the businesses we serve.”

Pollock’s appointment as CPO comes as Acumatica prepares to preview the next phase of its product roadmap at Summit 2026. Summit registration remains open, and individuals can still sign up to attend the event by visiting summit.acumatica.com.

# # #

About Acumatica
Acumatica Cloud ERP is a comprehensive business management solution that was born in the cloud and built for more connected, collaborative ways of working. Designed explicitly to enable small and mid-market companies to thrive in today’s digital economy, Acumatica’s flexible solution, customer-friendly business practices and industry-specific functionality help growing businesses adapt to fast-moving markets and take control of their future. For more information, visit acumatica.com or follow us on LinkedIn.